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Original topic:

KS Owners refund

(Topic created on: 21-06-2018 08:16 PM)
paul1277
Black Belt 
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TV

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,552 REPLIES 2,552
stevej190
Navigator
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@paulyoung666 wrote:

@mrtickle wrote:

@paulyoung666 wrote:

How old is the TV ?


Not relevant in any way to this thread.  Don't fall for any retailer asking this question, or engage in any line of questioning about the age of the TV! :smiling-face:

 

The 2015 consumer law gives you up to 6 years from the data of purchase, and the 2016 KS models were launched in March 2016.

 

Only when we get to the year 2022, do retailers gets to question how old the TV is. :smiling-face:

 

 


It's entirely relevant , as your first year is with Samsung and after that it is with whoever provides your extended warranty 👍


That’s the case for a warranty claim, if tv needs a repair. Not the case here though as it’s a miss selling issue. 

mrtickle
Helping Hand
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TV

 


@paulyoung666 wrote:

@mrtickle wrote:

@paulyoung666 wrote:

How old is the TV ?


Not relevant in any way to this thread.  Don't fall for any retailer asking this question, or engage in any line of questioning about the age of the TV! :smiling-face:

 

The 2015 consumer law gives you up to 6 years from the data of purchase, and the 2016 KS models were launched in March 2016.

 

Only when we get to the year 2022, do retailers gets to question how old the TV is. :smiling-face:

 

 


It's entirely relevant , as your first year is with Samsung and after that it is with whoever provides your extended warranty 👍


No. False. That's why I corrected it.

Please read the thread, please don't rock up and post misinformation today after months of correct information and advice has been discussed.

 

This is not a "warranty" issue.

 

It's about getting a full 100% refund under the terms of the Consumer Rights Act 2015, for the RETAILER (not the manufacturer) mis-representing the item at the point of sale. The TV can be in 100% full working order, that's not relevant. You have up to 6 years to do this, so - one more time - only when we get to the year 2022, does the question "how old is the TV" become relevant.

:smiling-face:

 

 

 

 

paul1277
Black Belt 
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TV

@mrtickle wrote:

 


@paulyoung666 wrote:

@mrtickle wrote:

@paulyoung666 wrote:

How old is the TV ?


Not relevant in any way to this thread.  Don't fall for any retailer asking this question, or engage in any line of questioning about the age of the TV! :smiling-face:

 

The 2015 consumer law gives you up to 6 years from the data of purchase, and the 2016 KS models were launched in March 2016.

 

Only when we get to the year 2022, do retailers gets to question how old the TV is. :smiling-face:

 

 


It's entirely relevant , as your first year is with Samsung and after that it is with whoever provides your extended warranty 👍


No. False. That's why I corrected it.

Please read the thread, please don't rock up and post misinformation today after months of correct information and advice has been discussed.

 

This is not a "warranty" issue.

 

It's about getting a full 100% refund under the terms of the Consumer Rights Act 2015, for the RETAILER (not the manufacturer) mis-representing the item at the point of sale. The TV can be in 100% full working order, that's not relevant. You have up to 6 years to do this, so - one more time - only when we get to the year 2022, does the question "how old is the TV" become relevant.

:smiling-face:

 

 

 

 


This is very sound advice and correct on everything said. It is not a warranty issue and if you go down that route you will get nothing. All the information and help is on this thread from page one. 

Paul

paulyoung666
Explorer
Options
TV

 


@mrtickle wrote:

 


@paulyoung666 wrote:

@mrtickle wrote:

@paulyoung666 wrote:

How old is the TV ?


Not relevant in any way to this thread.  Don't fall for any retailer asking this question, or engage in any line of questioning about the age of the TV! :smiling-face:

 

The 2015 consumer law gives you up to 6 years from the data of purchase, and the 2016 KS models were launched in March 2016.

 

Only when we get to the year 2022, do retailers gets to question how old the TV is. :smiling-face:

 

 


It's entirely relevant , as your first year is with Samsung and after that it is with whoever provides your extended warranty 👍


No. False. That's why I corrected it.

Please read the thread, please don't rock up and post misinformation today after months of correct information and advice has been discussed.

 

This is not a "warranty" issue.

 

It's about getting a full 100% refund under the terms of the Consumer Rights Act 2015, for the RETAILER (not the manufacturer) mis-representing the item at the point of sale. The TV can be in 100% full working order, that's not relevant. You have up to 6 years to do this, so - one more time - only when we get to the year 2022, does the question "how old is the TV" become relevant.

:smiling-face:

 

 

 

 


Ok , fair enough , just glad I didn't have to go through all this heartache when I got my ks7000 exchanged for a Q7F with richer sounds , I just hope they survive the high street crunch because there is no better place to shop than with them !!!

paul1277
Black Belt 
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TV

@paulyoung666 wrote:

@mrtickle wrote:

@paulyoung666 wrote:

How old is the TV ?


Not relevant in any way to this thread.  Don't fall for any retailer asking this question, or engage in any line of questioning about the age of the TV! :smiling-face:

 

The 2015 consumer law gives you up to 6 years from the data of purchase, and the 2016 KS models were launched in March 2016.

 

Only when we get to the year 2022, do retailers gets to question how old the TV is. :smiling-face:

 

 


It's entirely relevant , as your first year is with Samsung and after that it is with whoever provides your extended warranty 👍


Wrong.  Under the October 2015 European consumer regs you have 6 years and it is the retailer who is liable for misrepresentation and you are entitled to a full refund. 

Paul

mrtickle
Helping Hand
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@paulyoung666 wrote:

 


Ok , fair enough , just glad I didn't have to go through all this heartache when I got my ks7000 exchanged for a Q7F with richer sounds , I just hope they survive the high street crunch because there is no better place to shop than with them !!!


Phew. Yes. Richer Sounds are great and always go the extra mile. :smiling-face:

 

 

paulyoung666
Explorer
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TV

Ok , out of curiosity , who has had a refund and who was the retailer , I'll start it with me and richer sounds , anyone else ?

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paulyoung666
Explorer
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TV

@mrtickle wrote:

@paulyoung666 wrote:

 


Ok , fair enough , just glad I didn't have to go through all this heartache when I got my ks7000 exchanged for a Q7F with richer sounds , I just hope they survive the high street crunch because there is no better place to shop than with them !!!


Phew. Yes. Richer Sounds are great and always go the extra mile. :smiling-face:

 

 


Off topic , but I'm in a right argument over a £100 camera with Currys , hate to think what would happen with a £2000 TV !!!

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ewanstancarr
Pathfinder
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TV

Just so I'm clear can anyone confirm they got a refund from JL on the basis of the "dongle" alone. I was in dialogue for months and JL stated categorically they had offered all customers in my position the same deal...and this was far from a refund. If anyone is prepared to give me details I'll go back to JL

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mrtickle
Helping Hand
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@ewanstancarr wrote:

Just so I'm clear can anyone confirm they got a refund from JL on the basis of the "dongle" alone. I was in dialogue for months and JL stated categorically they had offered all customers in my position the same deal...and this was far from a refund. If anyone is prepared to give me details I'll go back to JL


I'm surprised at the resistance you are getting. You don't care what other customers got, each case is on its own merits. The Consumer Rights Act 2015 is so black and white on this; it's so clearly a case of mis-representation (if you have the evidence that JL mentioned the SmartThings Extend Dongle); and the law doesn't allow the retailer to make the decision to offer you less than a refund.

You may have to threaten to take them to the small claims court, which you'll win, and it'll cost them more.