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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,530 REPLIES 2,530
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@Stormed wrote:

I came across this too:

 

https://web.archive.org/web/20161125085436/http://www.currys.co.uk:80/gbuk/tv-and-home-entertainment...

 

 

Cloud gaming

 

The UE49KS7000 allows you to play and enjoy games on the TV, even without a games console. A large range of ultra-high definition games are available in the cloud, adding yet another form of entertainment for your family to enjoy.

 

Have we ever had a large range of ultra-high definition games are available in the cloud? 


Ask them where and that you wood like to take advantage of that advertisement. 

Paul. 

I've had a result from john lewis. Sent an email last thursday, got an email back friday apologising and stated after sales team would be in contact in 72 hours and by monday 18th. Didnt get a response, so was going to email when I got home from work today and on my drive home I got a call from them. They said they can't give me a refund but would exchange to same value and did I want to see what I wanted, but told them I knew what I wanted (LG B7) and was happy to pay difference. They agreed and have arranged for a swap next tuesday. Couldnt be bothered arguing for refund to go RS seeing as they (john lewis) haven't been difficult. 

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@Jep_uk wrote:

I've had a result from john lewis. Sent an email last thursday, got an email back friday apologising and stated after sales team would be in contact in 72 hours and by monday 18th. Didnt get a response, so was going to email when I got home from work today and on my drive home I got a call from them. They said they can't give me a refund but would exchange to same value and did I want to see what I wanted, but told them I knew what I wanted (LG B7) and was happy to pay difference. They agreed and have arranged for a swap next tuesday. Couldnt be bothered arguing for refund to go RS seeing as they (john lewis) haven't been difficult. 



Brill and looks like J Lewis have seen the light which will give hope to the other J Lewis customers. Just now need Curry's and the other retailers to see the light and they would not be doing this if they could get away with it. Well done and again if you have time please broadcast the result on AV Forums on the KS owners threads and facebook.
Thanks,
Paul
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Could you please upload an anonymised version of the email you sent to JL?  I intend contacting them for an exchange.

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Just got this reply from curry's, what next?

 

Thank you for your email dated 16th June 2018. Please accept my apologies for the delay in our response. 

I am sorry that you feel you were mis-sold your TV. Please be advised that as this was a store purchase you would need to speak to the management team in the branch about this as we were not privy to the information you were given when the purchase was made. I recommend taking the advertising link to the branch when you do this. 

Please accept my apologies that I am unable to assist you further in this instance. I do hope that you are able to find a suitable resolution to this matter. 

Thank you for contacting Team knowhow.

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@Jep_uk wrote:

I've had a result from john lewis. Sent an email last thursday, got an email back friday apologising and stated after sales team would be in contact in 72 hours and by monday 18th. Didnt get a response, so was going to email when I got home from work today and on my drive home I got a call from them. They said they can't give me a refund but would exchange to same value and did I want to see what I wanted, but told them I knew what I wanted (LG B7) and was happy to pay difference. They agreed and have arranged for a swap next tuesday. Couldnt be bothered arguing for refund to go RS seeing as they (john lewis) haven't been difficult. 


That is great news and hope for all the other people who purchased from John Lewis. Can I ask you what you put in your complaint letter so others can use it as an example. Did you use the Which! tool or compose your own message? Did you just stick to the SmartThing extended in your complaint? Was the SmartThing Extended feature mentioned in the your models description? Did you mention the Retail ADR case against Richer Sounds?

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@Mylo75 wrote:

Just got this reply from curry's, what next?

 

Thank you for your email dated 16th June 2018. Please accept my apologies for the delay in our response. 
Yep they are still trying it on.  Point out that the know how website and the curry's site were used in your consideration of that model and curry's plc are the retailer therefore it does not matter which store you bought from as there web information is the same for all stores. They are right though in that you should first approach the store you bought from. 

Paul
I am sorry that you feel you were mis-sold your TV. Please be advised that as this was a store purchase you would need to speak to the management team in the branch about this as we were not privy to the information you were given when the purchase was made. I recommend taking the advertising link to the branch when you do this. 

Please accept my apologies that I am unable to assist you further in this instance. I do hope that you are able to find a suitable resolution to this matter. 

Thank you for contacting Team knowhow.


 

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@k00lworld will get my email to you when I'm back in office, but I'm working on site this week, so it wont be till Monday I'm afraid. 

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That's great.  Thanks very much.

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@Ramos049 wrote:

@Jep_uk

That is great news and hope for all the other people who purchased from John Lewis. Can I ask you what you put in your complaint letter so others can use it as an example. Did you use the Which! tool or compose your own message? Did you just stick to the SmartThing extended in your complaint? Was the SmartThing Extended feature mentioned in the your models description? Did you mention the Retail ADR case against Richer Sounds?


I composed my own. As noted above I will post my letter when I can get back to the office next week. In the mean time, I can provide details on what I put in for now. 

 

I started with saying why I am emailing them, and provided detail on my purchase, e.g. which model, how much I paid and when. I expanded on why I bought it i.e. the SmartThings Extend, which was adevrtised on their website. I provided two links, one for the generic samsung page on their which is no longer available, and then a link direct to the product page of the model I bought. I did not mention anything else, only the Smartthings extend. 

 

I then quoted the cconsumer rights act, which  borrowed some text from which website (i think), and empahsised the as described part. I then extracted  the text that was relevant from their website and to ensure that they could not try and dodge the issue, e.g. by talking about third party apps. I then expanded on this by stating that Samsung had recently stated this dongle would not be made available. And as such the TV was not as described by their (John Lewis) advert.  I also made reference to the 6 years, and supported this by extracting the relevant paragraph from the acts commentary which is available on the government website (where the act is available). 

 

From this, I used wording similar to the act which demonstrated that the contract was between me and John lewis, and as the goods was not as advertised then there was a breach of contract.

 

I then made reference to the ADR rcase between another custonmer and Richer sounds, which agreed that misrepresentation had occurred. I also noted that Richer Sounds had avertised the dongle the same as John lewis. 

 

I hope that helps. 

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