Having good success with RS
JUst arranging for them to drop off a B7 OLEd and pick up the KS7000.
I send the difference in cost on card.
Not a bad deal then 
Screen size upgrade as well
@Eliotrw wrote:Having good success with RS
JUst arranging for them to drop off a B7 OLEd and pick up the KS7000.
I send the difference in cost on card.
Not a bad deal then
Screen size upgrade as well
RS seem to be on the ball unluckily I purchased from Currys and haven't had a human response in 7 days, I have had two auto responses though. Awful customer service.
@Eliotrw wrote:Having good success with RS
JUst arranging for them to drop off a B7 OLEd and pick up the KS7000.
I send the difference in cost on card.
Not a bad deal then
Screen size upgrade as well
Great stuff, please pass this success on to other forums like av forums and Facebook.
Paul
@Stormed wrote:
@Eliotrw wrote:Having good success with RS
JUst arranging for them to drop off a B7 OLEd and pick up the KS7000.
I send the difference in cost on card.
Not a bad deal then
Screen size upgrade as well
RS seem to be on the ball unluckily I purchased from Currys and haven't had a human response in 7 days, I have had two auto responses though. Awful customer service.
Have you used the which tool I think on first page of this thread. It putsthe legal bits in.
Paul.
@paul1277 wrote:
@Stormed wrote:
@Eliotrw wrote:Having good success with RS
JUst arranging for them to drop off a B7 OLEd and pick up the KS7000.
I send the difference in cost on card.
Not a bad deal then
Screen size upgrade as well
RS seem to be on the ball unluckily I purchased from Currys and haven't had a human response in 7 days, I have had two auto responses though. Awful customer service.
Have you used the which tool I think on first page of this thread. It putsthe legal bits in.
Paul.
I didn't use the tool but used some of what others had posted on here and my first email was:
The Samsung 49KS7000 is not as described. At the point of purchase, I was led to believe that the TV would come with a Smart ThingsExtend (see link below from your website) which it didn’t. One of the main reasons for purchasing at the time was the promise from store staff that I would recieve a Smart ThingsExtend when they became available. The Smart ThingsExtend was never recieved by me despite promises from store staff after checking on a couple of occasions with them after purchase, the store has now closed. On this basis I have been mis-sold the television.
Samsung have confirmed the USB device to allow the TV to be part of the SmartThings eco system will not ever be released and as such this is a breach of the 2015 Consumer rights act for misrepresentation.
Quote from website: "Samsung’s 2016 SUHD TVs have a built-in SmartThings hub, which is normally bought separately.
Your new TV will come with the SmartThings Extend, a small USB-like dongle that plugs into your TV. Once you’ve done this, switch on your TV and connect to Wi-Fi."
Here is a link from your website mentioning this:
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
and a further link:
https://www.currys.co.uk/gbuk/samsung-tv-technology-1888-commercial.html
The Consumer Rights Act 2015 makes it an implied term of the contract I have with Currys that goods be as described, fit for purpose and of satisfactory quality.
As you are in breach of contract and I've owned the product for less than 6 years I am within my statutory rights to ask for a full refund given at no further cost to me.
Other retailers have acknowledged this with their customers and I trust Currys can provide a full refund or exchange towards a model of the same specification or higher. I have all the original packaging and the receipt.
I would appreciate your acknowledgment as soon as possible, I await confirmation that you will provide the remedy set out above within 14 days of the date of this email otherwise I will be contacting my credit card company and filing under Section 75 of the consumer credit act.
@Markbo wrote:
@paul1277 wrote:
@Jcotts wrote:OMG!
Paul, I think I love you a little bit
When I took my first Samsung js8000 back to curry's for miss selling they only gave me a refund when I sent them the intention to take legal action.
Paul
What the misselling issues with the JS8000 Paul?
When I bought the JS Netflix had said they were starting hdr with Marco polo in the May 2016. So I asked curry's for a tv in the February 2016 which was hdr and would receive Netflix hdr when it started broadcasting. As we know the JS could not receive the Netflix hdr and that was the misrepresentation. I had asked for a function and was told it could do it. I had a witness and it took 5 months and a letter if intention to prosecute, when the store informed me they would refund. I then got the 65ks9500 and we know how that also worked out.
Paul
