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KS Owners refund

(Topic created on: 18-06-2018 12:55 PM)
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paul1277
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

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hdmi
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@Jcotts wrote:

I know I’ve posted this earlier but I do need some help with my next response:

 

Hi James,

 

Thank you for sending through the images. As advised on the call, we are unable to exchange or offer a refund for the item as we can’t be held accountable for external advertising by the manufacturer.

 

I have looked through the images you have sent however these do not specify the Amazon link of when you purchased this item in particular from TVs and More (i.e. link to the item you have purchased specifying these features with date of purchase).

 

Unfortunately for these reasons we are unable to offer a replacement or refund, as we discussed over the phone I would advise contacting the manufacturer directly to explain the issue and they should be able to assist.

 

Many thanks

***


which retailer is this?

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Jcotts
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It’s tvsandmore via amazon marketplace.

I think their official trader name is RURO ltd
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tarbat
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@Jcotts wrote:
It’s tvsandmore via amazon marketplace.

I think their official trader name is RURO ltd

They're own website clearly states that it will have the SmartThings extend - see http://www.tvsandmore.co.uk/product/19388/samsung-8-series-ue49ks8000-49-led-smart-tv-4k-ultrahd

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Waynimus
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I mentione I'd consider a flat screen too, and have been offered these as a replacement for my KS7500.

Thoughts on these two options? Is the Q6FN considered a step-down to the KS7500? I thought the Q7FN might have been a closer match?

Flat Q6FN or Curved Q7CAM - I believe one is a 2018 model and the other a 2017.

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Stormed
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@OneManTagTeam wrote:

I have KS7000. Would someone who has successfully received a replacement or refund from Currys website be kind enough to PM a copy of their email or letter they sent to get it sorted? I bought on September 2016

 

i have autism and dyslexia so I not very good at getting my point across with what I mean and help would be very appreciated. I will change any specific details into my own.

 

Thank you very much


@OneManTagTeam - I'm happy to send you what I sent to Currys. I basically copied one of the emails from the first couple of pages and added a bit extra. It's been six days since I emailed Currys and have not yet had a response (apart from an auto-response). I did give them 14 days to either agree to me returning the TV and being issued with a refund or suitable exchange otherwise I said I would contact my credit card company and go down the section 75 route although theres no guarantee that would be sucessful either. 

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paul1277
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@Jcotts wrote:
It’s tvsandmore via amazon marketplace.

I think their official trader name is RURO ltd

I would never buy again from Amazon . Under consumer law it is what the retailer advertises,  not the manufacturer . You must be able to prove that is was the retailer who advertised the dongle. 

Paul

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paul1277
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@tarbat wrote:

@Jcotts wrote:
It’s tvsandmore via amazon marketplace.

I think their official trader name is RURO ltd

They're own website clearly states that it will have the SmartThings extend - see http://www.tvsandmore.co.uk/product/19388/samsung-8-series-ue49ks8000-49-led-smart-tv-4k-ultrahd


That proves the retailer did advertise the smart things compatibility which Samsung have said they are not now doing so you have a case.  Point out that their advertising shows the smart things coming soon. You have a strong case. 

Paul

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paul1277
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@Waynimus wrote:

I mentione I'd consider a flat screen too, and have been offered these as a replacement for my KS7500.

Thoughts on these two options? Is the Q6FN considered a step-down to the KS7500? I thought the Q7FN might have been a closer match?

Flat Q6FN or Curved Q7CAM - I believe one is a 2018 model and the other a 2017.


I think the one 2018 q7f.  

Paul

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Waynimus
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Sorry Paul, I am not sure what you mean. Is it possible to push for a 2018 Q7F?

 

They offered a Q6FN, which I am sure is 2018. The Q7C is missing the 'N' so presumably it is the 2017 model. If the Q7C is 2017 then I have read the horror stories regarding the One Connect cable. I heard it also requires 2 plug sockets for both the TV and OC box.

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paul1277
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@Waynimus wrote:

Sorry Paul, I am not sure what you mean. Is it possible to push for a 2018 Q7F?

 

They offered a Q6FN, which I am sure is 2018. The Q7C is missing the 'N' so presumably it is the 2017 model. If the Q7C is 2017 then I have read the horror stories regarding the One Connect cable. I heard it also requires 2 plug sockets for both the TV and OC box.

The q6f is not the quantum dot model,  its the q7 and above.  The q7 is the replacement for the ks7000. And yes ask for the 2018 model. 

Paul


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