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KS Owners refund

(Topic created on: 11-06-2018 07:19 PM)
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paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,560 REPLIES 2,560
Eliotrw
Explorer
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Nice one thanks.

 

Any preferential treatment on the B7 price?

Ramos049
Pioneer
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@Eliotrw wrote:

Those who have been successful via richer sounds. How does the process work? Do they collect while they deliver the new tv?


They have asked me to return the television to one of thier stores but  I have asked for it to be collected. On the Which? website they have a letter with regards to returning faulty items which applies in this case. It states:

The Consumer Rights Act 2015 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. 

Any returns policy that says I have to cover the cost of returning items must only relate to the situation where I change my mind about the item ordered and not where there is a problem with the item. 

I should not lose out financially as a result of your breach of contract and accordingly all costs of returning the item should be met by you.

So, if they ask you to return the television to a store make sure you get compensation for the trouble.

Frazzler
Explorer
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@Eliotrw wrote:

Nice one thanks.

 

Any preferential treatment on the B7 price?


I didn’t ask for any,

a) So shocked they offered me refund on my first call with no fuss at all,

b) the price dropped £100 in the two days between me calling them and them calling me back to pay the difference,

c) the problem was caused by Samsung not RS.

 

paul1111
Hotshot
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@Frazzler wrote:

@Eliotrw wrote:

Nice one thanks.

 

Any preferential treatment on the B7 price?


I didn’t ask for any,

a) So shocked they offered me refund on my first call with no fuss at all,

b) the price dropped £100 in the two days between me calling them and them calling me back to pay the difference,

c) the problem was caused by Samsung not RS.

 


They had to as the law was on your side,  and you where miss sold the TV. 

Took a while and now we need Curry's and John Lewis to do the same. 

mrtickle
Helping Hand
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@Frazzler wrote:

I have my exchange arranged for tomorrow, they deliver a brand new 55” LG B7 which supports HLG & DV and take away my 49” KS8000 which doesn’t, all in a single visit scheduled within a 3hr window. I told them I didn’t have the Samsung box and they will bring one with them.


When I bought my TV from Richer, their delivery company DPD would only deliver to a business address, and not to my home. This would be a massive problem if it was still the case. Are they delivering to your home? TIA

 

Frazzler
Explorer
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 When I bought my TV from Richer, their delivery company DPD would only deliver to a business address, and not to my home. This would be a massive problem if it was still the case. Are they delivering to your home? TIA

Yes, delivering to my home address,  no issues.

paul1111
Hotshot
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@mrtickle wrote:

@Frazzler wrote:

I have my exchange arranged for tomorrow, they deliver a brand new 55” LG B7 which supports HLG & DV and take away my 49” KS8000 which doesn’t, all in a single visit scheduled within a 3hr window. I told them I didn’t have the Samsung box and they will bring one with them.


When I bought my TV from Richer, their delivery company DPD would only deliver to a business address, and not to my home. This would be a massive problem if it was still the case. Are they delivering to your home? TIA

 


I wouldn't have thought was a problem if you ask them to pick the old set from the same place as it was delivered to. 

Jcotts
Pioneer
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I certainly will try but they so far, don’t acknowledge that they advertised it.

Here is their response:

Good afternoon ******
First of all, sincere apologies for the delay in responding to your query.
I can confirm that I have spoken to our buyer and managing director regarding this situation. I completely understand that this must be frustrating and I apologise for any inconvenience that you have experienced.
However, having looked at the Product description on the amazon link (where you made the purchase), I cannot see this feature being advertised. Whilst I understand that many customers research the items they wish to buy, we cannot be held accountable for external reviews or promises.
Please provide me with a screenshot of where we have mis-sold the feature on our website, so that I can try to escalate this further on your behalf.
Unfortunately, at this moment, we are unable to offer any form of financial recompense or refund.
I'm sincerely sorry for the inconvenience this has caused, and if you would like to discuss this further, please do not hesitate to contact me
Thank you

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Jcotts
Pioneer
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After some traveling through endless iPhone pics I have come across a few screen captures I did of the item card when I was researching. I don’t have the whole thing, just some of the official blurb bits they put on to describe the features of tv, but it also had part of the description with the mention of smart things!!!

It’s all I have as any kind of evidence and it has captured that I was in amazon in safari, but a wether or not they would accept it as genuine...?

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teviom
Journeyman
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@Jcotts wrote:

After some traveling through endless iPhone pics I have come across a few screen captures I did of the item card when I was researching. I don’t have the whole thing, just some of the official blurb bits they put on to describe the features of tv, but it also had part of the description with the mention of smart things!!!

It’s all I have as any kind of evidence and it has captured that I was in amazon in safari, but a wether or not they would accept it as genuine...?


Send it to them, proof enough in my opinion. Also contact Amazon and see if they can send you the listing from that date, they'll have it achived and say you need to escalate an issue with a third party.

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