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KS Owners refund

(Topic created on: 22-03-2018 09:23 AM)
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paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

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daveykinetic
First Poster
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has anyone had any success with Currys for a full refund?  I purchased a 55 ks7000 in November 2016. thanks

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TimRex
Journeyman
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Got to give credit where it's due... I mentioned to Richer Sounds about Samsung's poor behaviour regarding all of this..  They've gone out of their way to try to talk to Samsung about it..   I wasn't really pushing for anything, and I pretty much mentioned that this is just "how it is" with Samsung and that it really wasn't Richer Sound's problem at all...  but even with that, they've come back and offered to replace the KS8000 with the MU8000..

 

Never mind that the MU8000 isn't a patch on the KS8000 :smiling-face: but.. as others have said.. Richer Sounds sure know how to get a repeat customer.

 

Maybe I could pay the difference and upgrade to an LG OLED of some description.. I'm reasonably scared of the prospect.. as bad as Samsung are with all these issues, I seem to have done okay in the panel lottery.. the prospect of ending up with a dud is a slight worry.

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paul1277
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@TimRexwrote:

Got to give credit where it's due... I mentioned to Richer Sounds about Samsung's poor behaviour regarding all of this..  They've gone out of their way to try to talk to Samsung about it..   I wasn't really pushing for anything, and I pretty much mentioned that this is just "how it is" with Samsung and that it really wasn't Richer Sound's problem at all...  but even with that, they've come back and offered to replace the KS8000 with the MU8000..

 

Never mind that the MU8000 isn't a patch on the KS8000 :smiling-face: but.. as others have said.. Richer Sounds sure know how to get a repeat customer.

 

Maybe I could pay the difference and upgrade to an LG OLED of some description.. I'm reasonably scared of the prospect.. as bad as Samsung are with all these issues, I seem to have done okay in the panel lottery.. the prospect of ending up with a dud is a slight worry.


They should be better than that and offer you like for like. The model they should offer is the Q8F. I would suggest ask for a refund or voucher and then buy a new telly from them. They also seem to throw in freebies if you ask. Do not accept the inferior model.

Paul

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MC_Blade
Pioneer
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I should also note I got a call yesterday from the RS Leeds branch manager to make sure everything was OK with the set; and that i was entirly satisfied - and also to see if there was anything I needed help with. cant fault their efforts to keep their reputation in tact despite  Samsungs failings.

Neil81
Explorer
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I'm currently looking into if it's worth me attempting to get a refund/exchange with my 65" ks8000 that I bought from rgbdirect last year. Problem is I am unable to find the model on their website and would.like to know if they did actually advertise the smart dongle features.

I bought the TV with a debit card, not a credit card so I'm not sure what route to take. I'm really annoyed to be honest and would like some advice.

Thanks

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73henny1
Explorer
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I think some debit cards have the same protection? Visa debit perhaps? 

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snosig
Explorer
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@Neil81wrote:

I'm currently looking into if it's worth me attempting to get a refund/exchange with my 65" ks8000 that I bought from rgbdirect last year. Problem is I am unable to find the model on their website and would.like to know if they did actually advertise the smart dongle features.

 


I am in the same situation.  I've been going back and forth with RGB Direct and everytime they try to point me towards Samsung, although I state in every email that my contract is with them, not Samsung.

 

Although they don't mention SmartThings on the product page for the KS8000 they do mention it on the pages for the KS7000 and KS9500:

 

http://www.rgbdirect.co.uk/Products/Television/LED-TV/SAMSUNG/UE65KS8000

 

http://www.rgbdirect.co.uk/Products/Television/LED-TV/SAMSUNG/UE65KS7000

http://www.rgbdirect.co.uk/Products/Television/LED-TV/SAMSUNG/UE65KS9500

 

I wonder if it is enough to point toward the press release from samsung that sais "Among the 2016 Smart TVs, all Samsung’s 2016 SUHD TVs will apply IoT hub technology, allowing the TV itself to act as the controller for the entire smart home" and then point out that RGB Direct advertised the SmartThings function on part of the Samsung 2016 SUHD products it is fair to assume that it also goes for the KS8000 and KS9000, especially because they advertise it as being a feature on the cheaper KS7000 model.

 

It would be great to get some advice and opinion from some of you that have been going through this process with other retailers.

 

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CJH26
Navigator
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@rosscoukwrote:
I haven't started a section 75 yet, and I also refused the JL offer yesterday. I will report back when I hear more.

Just wondering if you have heard anything back from John Lewis? Thanks

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rosscouk
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Morning,

 

No @CJH26, nothing. So I intend to start the section 75 now. Do I need to know anything beforehand?

 

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paul1277
Black Belt 
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@rosscoukwrote:

Morning,

 

No @CJH26, nothing. So I intend to start the section 75 now. Do I need to know anything beforehand?

 


No just ring them,  explain the issue and they will walk you through the process. Lot easier than going down the court route. 

Paul

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