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Original topic:

KS Owners refund

(Topic created on: 26/02/18 21:27)
paul1277
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,552 REPLIES 2,552
paulyoung666
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@chiraag88wrote:

Hi all,

 

i have just just escalated my case with John Lewis to make it a “priority case”. Essentially, main point made was missold on smart things extend.  The issue is with the back office team who are refusing to call me, just email me.  They will come back with a final decision by Wednesday.


Good luck 👍

CJH26
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@chiraag88 Im currently in contact with John Lewis, They appear to be using the fact they are in contact with Samsung as a stalling tactic with me, If you could post back here with their final decision in your case when you hear from them it would be much appreciated, Good luck

MC_Blade
Explorer
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Giving my 55KS7000 back for a full cash refund with RS as I dont have the pocket change for a replacement right now. with the new models comming out shortly I will wait to see what drops in price.

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paul1111
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@MC_Bladewrote:

Giving my 55KS7000 back for a full cash refund with RS as I dont have the pocket change for a replacement right now. with the new models comming out shortly I will wait to see what drops in price.


Great to hear your getting a full refund, was that on the no smart connect? Also can you broadcast this result on AV Forums as it will help others battling to get Samsung to do the right thing.

 

MC_Blade
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Yes, due to no smart connect. They offered a downgrade to MU7000 and got told no way, then store credit. I Held firm and said replace with equivelent model (Q7) or Full cash refund, they would only agree to cash refund.

paul1277
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@MC_Bladewrote:

Yes, due to no smart connect. They offered a downgrade to MU7000 and got told no way, then store credit. I Held firm and said replace with equivelent model (Q7) or Full cash refund, they would only agree to cash refund.


Good result.  Shows it can be done.  Well done again. 

paul1111
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Gone quite here any updates?

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CJH26
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@paul1111wrote:

Gone quite here any updates?


After learning that you continue to contact your retailer and concurrently file a section 75 claim I done just that. If JL get back with a resolution first I will happily close the claim.

paul1111
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@CJH26wrote:

@paul1111wrote:

Gone quite here any updates?


After learning that you continue to contact your retailer and concurrently file a section 75 claim I done just that. If JL get back with a resolution first I will happily close the claim.


How did your credit card issuer deal with your claim? Was it an easy process, just for others to see if they want to go down the same route?

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CJH26
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@paul1111wrote:

@CJH26wrote:

@paul1111wrote:

Gone quite here any updates?


After learning that you continue to contact your retailer and concurrently file a section 75 claim I done just that. If JL get back with a resolution first I will happily close the claim.


How did your credit card issuer deal with your claim? Was it an easy process, just for others to see if they want to go down the same route?


It’s very easy, I just had to call them to say I want to file a section 75 claim, they looked up the transaction, asked me why I wanted to file it, they then got me to send them an email with all the details ie proof of purchase, proof I was misled into buying the goods based on incorrect information, evidence to support this like the sale page etc. They now investigate and will get back to me within 8 weeks.