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KS Owners refund

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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,549 REPLIES 2,549
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wrote:

Thanks again :smiling-face:


No worries at all

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Added a bit extra to it - unsure if I should but my anger took over - oops ;

 

Dear Customer Service Team,

Many thanks for the offer but I will be declining as the television has been mis-sold by Curry's and I am within my rights to ask for a full refund or replacement as stated in the case this was my primary reason for buying the tv as it was meant to act as a smart hub which now is no longer possible.

I have been in touch with Citizens Advice therefore know my rights and they have also opened a case with Trading Standards.

The SmartThings Hub you linked is absolutely useless to me as I require the SmartThings Extend which you were supposed to provide with the TV in order to connect with the SmartThings Hub - without this it's unusable!! 

I am officially setting a date of 19/02/2018 (14 days away) for Currys to come to some sort of arrangement and close this case as it's already been ongoing for over a month. Should this not be settled by this date I shall be sending a letter of intent to the CEO Sebastian James instructing I shall be taking this to the small claims court. 

Kind Regards,

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This is getting silly now, latest reply from JL.

 


We have received your email regarding order *******.

I apologise for the slight delay in our getting back to you, we will be unable to action a full refund however if you can order a suitable Smartthings hub then we will be happy to reimburse you. 

You can reply to this email or call us on 0114 4524057, we are open from 8.00am - 8.00pm Monday to Friday, and 8.00am - 6.00pm Saturday and Sunday. 

Please accept our renewed apologies for any inconvenience caused. 


wrote:

This is getting silly now, latest reply from JL.

 


We have received your email regarding order *******.

I apologise for the slight delay in our getting back to you, we will be unable to action a full refund however if you can order a suitable Smartthings hub then we will be happy to reimburse you. 

You can reply to this email or call us on 0114 4524057, we are open from 8.00am - 8.00pm Monday to Friday, and 8.00am - 6.00pm Saturday and Sunday. 

Please accept our renewed apologies for any inconvenience caused. 


They are ignoring the law! Point it out to them.

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wrote:

This is getting silly now, latest reply from JL.

 


We have received your email regarding order *******.

I apologise for the slight delay in our getting back to you, we will be unable to action a full refund however if you can order a suitable Smartthings hub then we will be happy to reimburse you. 

You can reply to this email or call us on 0114 4524057, we are open from 8.00am - 8.00pm Monday to Friday, and 8.00am - 6.00pm Saturday and Sunday. 

Please accept our renewed apologies for any inconvenience caused. 


the hub does not replicate the functions as promised in the advertising! the whole darn point was that the TV was the hub that allowed us to control things from our TV, you know, while sitting there in the living room!

 

so if the doorbell rang, it would pop up on the TV, you could then look at the doorbless video feed and chose to unlock the door, from your TV!

 

same with baby monitors etc.

 

so as this hub doesnt actually allow you to control the device from your TV, its in no way a reasonable replacement.

 

btw, feel free to tell them that they are losing customers over this as I genuinely sometimes use JL as I believed they had good customer service, got my last £600 fridge and my xbox one X specifically from them, but because of this, ill not use them again either!

 

great work guys...

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Thinking of this, not sure its quite right yet.

 

Thank you for your latest email.
 
This is not satisfactory, may I point out again in your email back to myself on 30th January that Samsung has admitted that this is a case of miss selling in regards to the non supply of the Samsung Smartthings Extend USB adapter , I quote  “It is however the only thing that would stand up as mis-selling because it was promised in advertising and remained so during the retail life of the product”.
 
John Lewis supplied the UE49KS8000 TV advertising it with a Samsung Smartthings Extend USB adapter, this has not been supplied and under the Consumer Rights Act 2015, all goods supplied by a trader to a consumer should match any description upon which has been relied to make your purchase. Therefore, as a result of this miss selling by John Lewis, I am entitled to a full refund of £1307.50.
 
In this case and through your replies it appears that John Lewis is ignoring the law as quoted. 
 
Can you please confirm my refund for said amount at your earliest convenience? 
 
As I have mentioned previously I purchased the television with my credit card and unless John Lewis confirms the full refund I will actively pursue a Section 75 claim as I can hold the credit card company equally and jointly liable under the section 75 of the Consumer Credit Act.
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just for reference, this is the function we will be losing

 

https://www.youtube.com/watch?v=KPhLa2ddWFY

 

clearly any other hub that doesnt allow control directly from through the TV is not even close to the same functionality.

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I am a little bit surprised by JL so far, always heard they had very good customer services, i think they need to take a page out of richer sounds as their customer services so far is exemplorary.

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wrote:

I am a little bit surprised by JL so far, always heard they had very good customer services, i think they need to take a page out of richer sounds as their customer services so far is exemplorary.


at a guess, and its really just me having a theory, the pressure might be being applied by "others".

 

when a manufacturer has such domination over the market, the power they weild cannot be underestimated.

 

 

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This really is surprising and disappointing from John Lewis.

 

I personally still have not heard back from the initial email I sent to them (2 weeks ago on Wednesday), if I don’t hear back then I’m going straight to the top with my complaint!

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