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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,530 REPLIES 2,530
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Anyone had any news this morning? I am still waiting for a response from Currys and might give them a nudge later on but I suspect their legal department is still checking and seeing how they can get out of this.

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hi

i have emailed richersounds today explaining my utter dissapointment and shock that my year old tv bought in january 2017 sold as the top of the range up too date samsung future proof that would definatly get all the bbc iplayer updates which is what i specifically asked for and the reviews in wathifi etc they are getting back to me in their reply earlier,i have a few sticks to beat them with and im sorry it looks like they will get the fresh nappy that was thrown from the samsung car not me..

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@barrybrown wrote:

hi

i have emailed richersounds today explaining my utter dissapointment and shock that my year old tv bought in january 2017 sold as the top of the range up too date samsung future proof that would definatly get all the bbc iplayer updates which is what i specifically asked for and the reviews in wathifi etc they are getting back to me in their reply earlier,i have a few sticks to beat them with and im sorry it looks like they will get the fresh nappy that was thrown from the samsung car not me..


Hi I saw in the Trusted reviews Dec 2017 about Samsung supporting HLG nothing about not supporting BBC Iplayer. I am sure I saw a similar advert ad Curry's on their web site, but look's like they have took it down.  You would have thought the retailers would help and support their customer's, but it does not seem to be that way.

Paul

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@Tazg101 wrote:

i'm putting together an email to richer sounds regarding the smartthings fiasco. Can someone confirm where samsung have said this won't be avilable for KS owners?


Here it is from the horses mouth

 

Email from Samsung Presidents Office.

 

Good afternoon Mr K****, I am contacting in response to your communication received to the CEO of Samsung UK. I am sorry to learn of your disappointment following your communication with our customer support team.

With regard to the Smart Things dongle, the decision was made for this to not be released, and I recognise that this has caused disappointment for which I offer my apologies. What I can do is provide a SmartThings Hub to you without charge as a gesture of goodwill. Please let me know if you would like to receive this and I can make the arrangements for you.


Thank you for contacting us with your concerns.

Regards

Kirsty *****
Customer Services Executive | UK & Eire

 

e: ******* | t: +44 (0)330 7267864

 

Paul

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Apprentice
Dunno what your going on about mate. Samsung dont code the apps, BBC are to blame. In ozz we have similar issue with FOXTEL play not bothering to update their app for Qled or MU series, and expecting us to be happy with SD foxtel play. Id suggest you get onto BBC.
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Response from a chap on behalf of the CEO

 

Dear Mr ********,

 

Thank you for your email addressed for the attention of our Chief Executive Officer, Seb**** *****. As part if the Customer Support Team, your correspondence has been passed to me to investigate and respond.

 

I am sorry to hear that your Samsung TV was advertised as having the Smart Things function when this has not been provided by the manufacturer. I can appreciate how disappointing this must be.

 

Before we can look at offering you a solution to your complaint, please could you send us a copy of the email you have received from Samsung stating that the function will now not be made available. 

 

Thank you for taking the time to contact us, and I look forward to hearing from you.

 

Yours sincerely,

 

 

********

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@daleski75 wrote:

Response from a chap on behalf of the CEO

 

Dear Mr ********,

 

Thank you for your email addressed for the attention of our Chief Executive Officer, Seb**** *****. As part if the Customer Support Team, your correspondence has been passed to me to investigate and respond.

 

I am sorry to hear that your Samsung TV was advertised as having the Smart Things function when this has not been provided by the manufacturer. I can appreciate how disappointing this must be.

 

Before we can look at offering you a solution to your complaint, please could you send us a copy of the email you have received from Samsung stating that the function will now not be made available. 

 

Thank you for taking the time to contact us, and I look forward to hearing from you.

 

Yours sincerely,

 

 

********


Just ask them when they will be supplying the Smart Connect as advertised. Also the reply from Samsung UK. Again just time wasting and trying to male it as difficult as possible.

Paul.

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@paul1277 wrote:

@daleski75 wrote:

Response from a chap on behalf of the CEO

 

Dear Mr ********,

 

Thank you for your email addressed for the attention of our Chief Executive Officer, Seb**** *****. As part if the Customer Support Team, your correspondence has been passed to me to investigate and respond.

 

I am sorry to hear that your Samsung TV was advertised as having the Smart Things function when this has not been provided by the manufacturer. I can appreciate how disappointing this must be.

 

Before we can look at offering you a solution to your complaint, please could you send us a copy of the email you have received from Samsung stating that the function will now not be made available. 

 

Thank you for taking the time to contact us, and I look forward to hearing from you.

 

Yours sincerely,

 

 

********


Just ask them when they will be supplying the Smart Connect as advertised. Also the reply from Samsung UK. Again just time wasting and trying to male it as difficult as possible.

Paul.


Gave them the proof now so it's now wait and see for what they come back with, I very much doubt I will get what I want but hey you never know!

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@daleski75 wrote:

@paul1277 wrote:

@daleski75 wrote:

Response from a chap on behalf of the CEO

 

Dear Mr ********,

 

Thank you for your email addressed for the attention of our Chief Executive Officer, Seb**** *****. As part if the Customer Support Team, your correspondence has been passed to me to investigate and respond.

 

I am sorry to hear that your Samsung TV was advertised as having the Smart Things function when this has not been provided by the manufacturer. I can appreciate how disappointing this must be.

 

Before we can look at offering you a solution to your complaint, please could you send us a copy of the email you have received from Samsung stating that the function will now not be made available. 

 

Thank you for taking the time to contact us, and I look forward to hearing from you.

 

Yours sincerely,

 

 

********


Just ask them when they will be supplying the Smart Connect as advertised. Also the reply from Samsung UK. Again just time wasting and trying to male it as difficult as possible.

Paul.


Gave them the proof now so it's now wait and see for what they come back with, I very much doubt I will get what I want but hey you never know!


They are just trying their luck. JL has agreed to replace and they are following the same regs, I think Curry's are concerned if they refund one it will open the floodgates, that is why they will put as many obstacles in the way. It's a case of wears who down first. By them always asking for something else it stops any legal action until they have exhausted their  all their avenues, and probably they are waiting on Samsung. 

 

It was interesting Curry's response on facebook messenger when I asked about the smart connect they replied with this,

 

Currys PC World Hi A****,

I understand your frustration!!

I understand that a decision was made recently by Samsung not to introduce the smart things dongle, which would have offered the potential to control various aspects of your home through the television.

Have you considered using a Samsung Smarthub as an alternative resolution?

https://www.currys.co.uk/.../samsung-smartthings-hub...

Richard

So with this they are saying they understand Samsung are not supplying the Smart Connec, which asks why are they asking you for evidence and why do they not also ask Samsung???????

Thing is you need to connect the TV to the smart thing and that was what the connected was for. I did ask and now they will not answer my questions. I also showed them the email from Samsung UK, so they do know and it's just time wasting. If they thought they had a good case to refuse they would have said so long ago.

 

You will get there trust me.

Paul

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Any one buy from Reliantdirect they are also advertising the USB 2 connect

 

http://www.reliantdirect.co.uk/HOME/Product-Detail/Samsung-UE65KS9000-65-9-Series-Curved-SUHD-with-Q...

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