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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,544 REPLIES 2,544
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@Tazg101 wrote:

Hi. 

 

Reading this thread read with interest.

 

i purchase my tv from richer sounds around February 2017. What route should I take for a refund? 

 

Many thanks 


Go down the Which tool which will tell you if you can ask for a refund.

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just for other readers information who may have purchased from richer sounds. I have used waybackmachine and found the product page for the ks7000

 

There is a large paragraph on the smartthings ecosystem being a feature:

 

https://web.archive.org/web/20160708035232/http://www.richersounds.com:80/product/tv---all/samsung/u...

 

Samsung SUHD TVs are IOT ready and allow you to create your very own SmartThings ecosystem
Experience a new world of possibilities as Samsung's SUHD TVs enable you to create your very own SmartThings ecosystem. With a wide variety of sensors and inputs work harmoniously with your TV you can control everything from lighting to heating, monitor your baby sleeping or check homework is being done all directly controllable from your SUHD TV.

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i'm putting together an email to richer sounds regarding the smartthings fiasco. Can someone confirm where samsung have said this won't be avilable for KS owners?

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@Tazg101 wrote:

i'm putting together an email to richer sounds regarding the smartthings fiasco. Can someone confirm where samsung have said this won't be avilable for KS owners?


Hi this is a reply fromSamsung which is a total lie as you can see from the Curry's link.

 

Regarding the Smart Connect USB dongle, we recommend seeking for assistance with Currys to provide confirmation if it is their promotion so that they can provide options for you. As of this time, Samsung has no existing offer for the free USB dongle.

 

Here is the are the links

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They are really trying to crawl out of their promises!!!!!!!!!!!

Paul

 

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look what i've just found:

 

 

https://support.smartthings.com/hc/en-gb/articles/210765826-Is-my-Samsung-TV-compatible-with-SmartTh...

 

  1. Under Product information, look for the 14-character Model Code. If the 5th and 6th characters in the code are "KU" or "KS" followed by the number "6" or above, then your Samsung TV is compatible and can be connected to your SmartThings Hub as a Thing!
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Thanks! This is really interesting and I have saved this link too.

Still waiting to hear back from JL.
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Response from Currys looks like they are happy to go to court.

 

Dear Dale,

 

Case reference: *****

 

 
Thank you for your email dated 5th January 2018.  I would have liked to discuss this further over the telephone, however, it was not possible to locate a contact number for you.
 
I am sorry that we can't remedy this to your satisfaction.  Any instances of miss-sale would need to be raised within  reasonable time.  I understand you know escalate this legally and apologise you feel the need to do this.
 
Although this may not be the response you were looking for I trust we have clearly explained our position on this matter. 
 
Kind regards,
 
Tom *****
Team Knowhow
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Been reading your post's with interest. It is encouraging that Curry's are not denying miss selling. I strongly agree with also looking at the Credit Card section 75 route. They are under strict rules to adhere to this act and if you think they have not you can report it to the FSA (google to find) who will investigate. Best bit it cost's you nothing. The store may try to just give you vouchers or try to knock some money off for time you have had the TV. With section 75 refund you get the full amount. It only takes a usually free call to your credit card or store card issuer to start the ball rolling. It might also be useful to mention in your correspondence to the retailers that you are also going to contact the credit card issuer. They have no control over section 75 and the credit card companies response. The credit card issuer when they issue a refund deduct it from the retailers.  

What the retailers love to see and here is some one saying they never would take legal action, because what incentive is there for the retailer to do the right thing if there is no threat of legal action.

I am still waiting for a response from DA Tech

Paul

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Been reading your post's with interest. It is encouraging that Curry's are not denying miss selling. I strongly agree with also looking at the Credit Card section 75 route. They are under strict rules to adhere to this act and if you think they have not you can report it to the FSA (google to find) who will investigate. Best bit it cost's you nothing. The store may try to just give you vouchers or try to knock some money off for time you have had the TV. With section 75 refund you get the full amount. It only takes a usually free call to your credit card or store card issuer to start the ball rolling. It might also be useful to mention in your correspondence to the retailers that you are also going to contact the credit card issuer. They have no control over section 75 and the credit card companies response. The credit card issuer when they issue a refund deduct it from the retailers.  

What the retailers love to see and here is some one saying they never would take legal action, because what incentive is there for the retailer to do the right thing if there is no threat of legal action.

I am still waiting for a response from DA Tech

Paul again

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