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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,549 REPLIES 2,549
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Not sure if it helps anyone but here is my email which I sent to currys.

 

Dear Customer Service Team,

Store location: Northampton,

Reference:

I am writing with regards to a purchase made on the 25th of July 2016. I would like to return the goods as I believe I have been mis-sold.

 

The Samsung 55KS7000 is not as described. At the point of purchase, I paid £1399. I was led to believe that the TV would come with a smart things extender (see link below from your website) which it didn’t and I only brought this on reading this would be enabled and supplied with the television.

 

Here is a link from your website as well as an extract for further proof.

http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

How to use SmartThings on your TV Samsung’s 2016 SUHD TVs have a built-in SmartThings hub, which is normally bought separately.

 

Your new TV will come with the SmartThings Extend, a small USB-like dongle that plugs into your TV. Once you’ve done this, switch on your TV and connect to Wi-Fi. On the TV’s hub screen, you’ll see the SmartThings app alongside things like Netflix, YouTube and regular channels. Highlight the app, and then select the option you want from the boxes that appear above. It’s really that easy to use..

 

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Currys that goods be as described, fit for purpose and of satisfactory quality.

 

As you are in breach of contract and I've owned the product for less than 6 years I am within my statutory rights to ask for it to be replaced or a full refund given at no further cost to me.

 

I await confirmation that you will provide the remedy set out above within 14 days of the date of this letter.

 

Yours faithfully,

 

 

 

Dale *****.

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Hi tess on 

https://eu.community.samsung.com/t5/TV-Audio-Video/Blue-Planet-2-HLG-No-Samsung/m-p/367823/highlight...

 

https://eu.community.samsung.com/t5/TV-Audio-Video/Blue-Planet-2-HLG-No-Samsung/m-p/367823/highlight...

 

  
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@daleski75 wrote:

What's the reason for returning it out of curiousity and where did you buy it from?

Because of no Smart things extend.

I contacted the CEO through email which is on Samsung's site.

It took only a few weeks because of christmas. 

I bought it from J Lewis who are awesome. But samsung had to give me a code to send it back.

 

Thats another route

Paul

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When I went into the jl store as advised via email from jl today to discuss a replacement/refund I got fobbed off with the no smart things extended and was told it wasn't advertised for my particular tv "ks7500" is that right?

Wasn't interested at all in listening to the other points made in this topic too that's not coming to this tv when i mentioned them!

when  I quoted miss selling was just told by the assistant "I'm not getting into that"

 

After he went to speak with the manager I was told they would need to test the tv and if all's well they  would refund me the sale price but £79 would be deducted from what I paid as they would need to sell the tv on. 

They wouldn't accept at all that they has been any miss selling

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I would advise use the Which link tool

 

https://www.which.co.uk/tools/faulty-goods-complaint-tool/

 

Fill this and add this link

 

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

and email to their support. They will try to fob you off as the last thing they want is you to return the TV. Also you need to say it's not being returned due to a fault be due to miss selling which is a breach of the Oct 2015 European Consumer regs. 

Don't be out off, see this as first round.

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I have used the which tool and emailed it to jl Paul I got a response within 24hr asking to take it into store for inspection and discuss further. Done that today and you know the rest 

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@Dropbak wrote:

I have used the which tool and emailed it to jl Paul I got a response within 24hr asking to take it into store for inspection and discuss further. Done that today and you know the rest 


Round one.

Now round 2.

I think you need to go back to J lewis (not store) support with a letter from Which explaining how you been messed about. There was no reason for an inspection as it was not faulty, and as you said they had no intention of discussing with you, and just wasted your time. I would ask to raise an official complaint as to the way you were treated, and request compensation for the time wasted. Tell them that you want a full refund for miss selling and also tell them that you want them to collect the TV. 

Paul

 

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This another route tess from no hlg for blue planet forum went down

 

@Tezz wrote:

@hdmi wrote:
@Tezz wrote:
@daleski75 wrote:

What's the reason for returning it out of curiousity and where did you buy it from?

Because of no Smart things extend.

I contacted the CEO through email which is on Samsung's site.

It took only a few weeks because of christmas. 

I bought it from J Lewis who are awesome. But samsung had to give me a code to send it back.

That's awesome, can you please share the text of your communication and email id so that I can speed things up, cheers

This is what you have to do.

Call samsung support and tell them that the Smartthings dongle won' be coming out ancient work

With out it.

 

They should give you a number. If not asked them for one.

Then contat the CEO through the email link on Samsung's support site and them

You bought the TV because it was  going to get the smartthings extend and you

Either want axextend or your money back.

 

Then wait for answer.

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I'll do just that, thanks paul
Still not heard back from JL yet. I wrote to them on the 28th Dec, and I did give them 14 days to respond, so they do have a few days before I chase.
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Hi. 

 

Reading this thread read with interest.

 

i purchase my tv from richer sounds around February 2017. What route should I take for a refund? 

 

Many thanks 

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