KS Owners refund

[paul1277]

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

https://www.youtube.com/watch?v=IMc3V98yzNY

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

[dipesh44]

Got this from the CEO team this week

I am sorry to learn the issues that you have raised towards your TV by feeling that you have been mis-sold the product. I regret to inform that your returns request for the TV is not successful for many reasons.  The TV is over 4 years old so there will have been plenty of usage from the product itself. The issue that is being described is not considered a manufacturing defect.  Lastly, the terms of services from Samsung will have stated that they reserve the rights to withdraw any released or unreleased features from their product whenever this is provided as a firmware update for your TV set or if the features have simply not been released for your model.  Due to the product being purchased back in 2016, we will not be able to confirm the listing of the TV at the time of sale as this will more than likely no longer be achieved.

[luke0380]

Hi Paul.  Are you able to send me a message please, i think you could help me.

I have also posted on the AVforums too 

https://www.avforums.com/threads/samsung-ks8000-recording-issues.2345691/

[spellinn]

I posted my partial success via small claims court with Curry's to the results thread here https://eu.community.samsung.com/t5/tv/ks-owners-refund-results/td-p/591783

[Mike D]

Hi,

My 55" KS7000 was due to have the screen replaced under warranty by Currys however he screens are no longer produced and it sounds as though they will therefore struggle to repair it.  it was tentatively suggested they may offer me an equivalent, therefore, should i be offered an alternative TV what would today's equivalent be to the KS7000.

thanks in advance.

[Mike D]

update - the screen cannot be replaced and Currys have offered an evoucher that is £300 less than what i paid for the TV.

[Mike D]

any success with currys?

[TomBz]

Hey there, I've come late to the party on this but I've just been in touch with Richer Sounds and they're only offering me a replacing my KS8000 with Samsung QE50Q80A. Can I ask how you negotiated to just get the credit back? 

[Mike D]

i looked at the specification for the tv and searched for an equivalent samsung.  it was less than the cost of the original tv as you would expect.  fair & reasonable to replaced a like for like specification.

i upgraded & moved to Sony with my voucher

[Danhey]

I’m late to the party but can I still do this? Some of the features I just forgot about them “coming” any idea if I can still get a refund? Thank you. 

[paul1277]

You cam try, depends where you purchased it.