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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,549 REPLIES 2,549
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Deleted 

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Ombudsman website... 

Is it.. 

Ombudsman.org?

             Or

Ombudsman services. Org

 

Cause I'm confused never used them before 

 

Regards 

 

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Yea I appealed but I haven't heard anything since middle of April.

Is anyone in the process of taking Currys to court?
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I've just sent an email to the Ombudsmen stating my section 75 claim. 

 

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I've also just heard back from my CC company, was informed my section 75 was not upheld, saying they believe the tv has fufilled its basic functionality, to watch programmes and this itself was not misrepresented. 

So I was given 3 options by Currys:

1. A £150 currys voucher and I keep the TV

2. A £800 currys voucher and towards a new TV with Currys and I send back TV

3. Contact Samsung to get free SmartThings Hub v2

 

I was advised the 2nd was the better option on the table otherwise I can take Currys to court or Complain further to my CC.

 

Not sure I got the patience anymore, this section 75 claim has taken 3 months.

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@hmsq wrote:

I've also just heard back from my CC company, was informed my section 75 was not upheld, saying they believe the tv has fufilled its basic functionality, to watch programmes and this itself was not misrepresented. 

So I was given 3 options by Currys:

1. A £150 currys voucher and I keep the TV

2. A £800 currys voucher and towards a new TV with Currys and I send back TV

3. Contact Samsung to get free SmartThings Hub v2

 

I was advised the 2nd was the better option on the table otherwise I can take Currys to court or Complain further to my CC.

 

Not sure I got the patience anymore, this section 75 claim has taken 3 months.


Your choice but I expected that. You can now appeal, then FO.  Still all free to do. 

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I think I'll escalate this to the FO, 3 months and to be honest it's the same answer as Currys. While they made the distinction about tv functionality I don't see it as a separate, but look at it as what is is a TV which was sold to be with xyz features. Which made it the reason for me buying the TV in the first place over other TVs at the time.

Their £800 offer make look good, but it has to be spent on Currys only, which means they already have a big markup, and I would be out of pocket now to try and get a TV with similar spec as mine. Mine being a KS8000 = Q80R that is £2K at the moment.

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Currys refunded me for the TV last night.  Store manager stated that Samsung has now approved the refunds for misrepresentation and that is the reason for the turnaround.

the receipt says Misrepresented Sale.

Just waiting on the money back from the finance company before deciding on the new TV.  Not sure whether to get the 2018 Panasonic OLED or wait for the new one due out soon.

That's great news. Could it be that Curry's are going to now pay out for all of their owners. 

Long battle but great. 

Please could you post on the owners results page, and anywhere else, like av forums. 

Thanks for letting us know and if it was by email any chance to post which could help others. 

Thanks

Paul

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What chance have I got to get the rest of the refund having already been to court? 

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