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KS Owners refund

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Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,530 REPLIES 2,530
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Navigator

Since the currys Court case has anyone had any more success with them. I emailed them again mentioning the court case but they will not budge from their previous offer.

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Apprentice

@Mylo75 wrote:

Since the currys Court case has anyone had any more success with them. I emailed them again mentioning the court case but they will not budge from their previous offer.



I messaged them too and they are doubling down on their original position. I can't believe they haven't learned anything from the case. I've already submitted my paperwork to the court, so it looks like I'll be going down this route too

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Explorer

Ive just switched on my tv and found out some apps have been terminated from being used? TwitchTV no longer works 🤦🏽‍♂️

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Explorer

@Mylo75 No luck its been over 2 weeks....

 

 I am writing in response to your email dated the 9th April 2019. Thank you for your continued correspondence. 

 

At this juncture I can confirm that the matter is being investigated and we will contact you as soon as any further information becomes available. Please accept my apologies, I am however unable to comment on the status or outcome of any claim or investigation which relates to a third party. 

 

Thank you for your continued patience in this matter. 

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Explorer

Just received the same old reply from Currys. Seems like small court is the only way to get a resolution. 

 

I am sorry to learn that you remain disappointed with the resolution that we have offered. Our position remains that in our view, as the television is fit for its intended purpose, is of satisfactory quality and not defective, we do not agree that you are entitled to a full refund of the purchase price.

 

We do feel that the option to obtain a free of charge Samsung SmartThings hub ( V2 ) is a reasonable remedy, given that Samsung have taken the decision to not introduce the SmartThings dongle. The SmartThings Hub ( V2 ) can be obtained by contactingsupport@smartthings.co.uk and providing the following information:

 

 

  • TV model number
  • Serial number
  • Picture of the label containing all model / serial details ( this can usually be found on the back of the TV )
  • Proof of purchase

 

 

In addition to the above, I am able to offer you a live with payment to the value of £150.00.  This offer is made on a without prejudice basis and in full and final settlement of this matter.

 

Should you wish to accept this full and final offer, please kindly confirm by return and I will be happy to make the necessary arrangements.

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Pathfinder

Still waiting for my section 75 claim against curry's creation finance its so far been 13 weeks..... 

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Black Belt 

@Richierich99 wrote:

Still waiting for my section 75 claim against curry's creation finance its so far been 13 weeks..... 


I think 8 weeks is the norm, so another email demanding a response, within 7 days, and then I would go straight to the financial authority, and tell creation you are doing that. If they do not respond, you will win by default. 

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Pathfinder

Think I will give an email... 

 

They did send me a letter stating they need more time and I could contact the financial ombudsman

 

Should I also mention in the email about a court case Id that someone on here has won... Atleast they know that I no 

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Black Belt 

@Richierich99 wrote:

Think I will give an email... 

 

They did send me a letter stating they need more time and I could contact the financial ombudsman

 

Should I also mention in the email about a court case Id that someone on here has won... Atleast they know that I no 


Yep I would now contact FO, and yes it would do no harm. They are probably waiting on Curry's, which is not your problem. If they do not respond you win by default. 

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Voyager

Just a reminder that the FA cup final will be the latest UHD trial on the BBC iPlayer today. https://www.svgeurope.org/blog/headlines/fa-cup-final-2019-bbc-sport-to-use-single-production-workfl...

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