Support

Open search

KS Owners refund

Highlighted
Black Belt 

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,528 REPLIES 2,528
Highlighted
Voyager

Also, regarding my claim against Currys. I rang and spoke to the representative from Currys Legal Services today. As the dealine for our court hearing looms I thought I would try one last attempt at a negotiation before it was too late.  

In the last couple of months the court recommended mediation and both myself and Currys agreed to try it however they have never been able to make themselves available for mediation with a third party.  Today when I spoke to her she gave me 3 days when she would be able to talk to me directly (the time frame for 3rd party mediation has passed), so I am now going to talk to her tomorrow at 4pm.

She did make clear that the conversation was "without prejudice" (I think that's the term she used) and that should we fail to reach an agreement the contents of the call were insubmissable in court.

 

Not sure what to expect from the call, but I'd appreciate any advice!

Highlighted
Black Belt 

@Tyler_Durden wrote:

Also, regarding my claim against Currys. I rang and spoke to the representative from Currys Legal Services today. As the dealine for our court hearing looms I thought I would try one last attempt at a negotiation before it was too late.  

In the last couple of months the court recommended mediation and both myself and Currys agreed to try it however they have never been able to make themselves available for mediation with a third party.  Today when I spoke to her she gave me 3 days when she would be able to talk to me directly (the time frame for 3rd party mediation has passed), so I am now going to talk to her tomorrow at 4pm.

She did make clear that the conversation was "without prejudice" (I think that's the term she used) and that should we fail to reach an agreement the contents of the call were insubmissable in court.

 

Not sure what to expect from the call, but I'd appreciate any advice!


I would not expect much,  and you can show you have done everything to mediate. You need to be clear about your claim because they will try to muddy the issue and say they have been reasonable about offering the free hub.  Have your arguments,  and it may be worth practicing your answers,  and have your bullet points written down,  and your time frame quite clear. 

Highlighted
Voyager

If negotiations fail tomorrow, do you expect them to be in court on the 5th of April? 

Highlighted
Black Belt 

@Tyler_Durden wrote:

If negotiations fail tomorrow, do you expect them to be in court on the 5th of April? 


They will know the other outcomes so I doubt it. 

Highlighted
Voyager

How late do you think they'll leave it before offering something I'll accept? Court date is 2 weeks on Friday!

Highlighted
Voyager

@spellinn wrote:

i thanks for that.  Can you explain a bit more,  because it was Samsung that first offered the hub,  and then the retailers started using it. 

Can you inform us where this info came from. 

Thanks

Paul


This is the excert from my court submission refuting the functionality offered by Currys as the solution to the missing hub:

 

"Whilst Samsung have agreed to provide a SmartThings hub, this device does not provide the same functionality as the integrated SmartThings Dongle as control and notifications are moved to a separate Smartphone or Tablet app that is used to control the smart home devices (see page 2 of the SmartThings Hub manual).

 

The only functions available using the separate hub with the TV as a “Thing” (according to the Samsung website) https://support.smartthings.com/hc/en-gb/articles/210766566-Samsung-TV-as-a-Thing ) are:

TV Controls

With SmartThings, you can control the following functions of your TV:

  • Power off
  • Channel control
  • Volume control (set value via slider, mute/unmute)”

 

The three functions above are vastly inferior to the originally advertised functionality (see exhibit #5 from the Currys website):

 

“SmartThings allows consumers to access all of their smart devices directly from their smartphone and SUHD TV, rather than having to control individual devices with a multitude of separate apps” – not possible with the separate hub

 

“With an outdoor camera connected to their Samsung Smart TV, customers can check when visitors arrive and choose to open their front door, directly from their sofa” – not possible with the separate hub

 

“Motion sensor alerts can also pop-up directly on the TV screen, if movement outside the home is picked up, providing more security and peace of mind, whether at home or away” – not possible with the separate hub

 

“The SmartThings application’s Cinema Mood also makes it easier than ever to create the perfect home theater environment. It enables consumers to automatically adjust everything from ambient lighting to surround sound, so they can instantly provide the optimal movie viewing experience.” – control of lighting from the TV is not possible even with the separate hub.

 

As existing Smart home devices such as lights, heating, sensors and cameras cannot be viewed or controlled from the TV, even with the offered SmartThings hub, this offer is not sufficient to replace the advertised functionality now missing from the TV and is thus rejected"

 

Hope that helps.

 

Regards

 

Neil


How are things going for you Neil @spellinn ?  Do you have a court date yet?

Highlighted
Explorer

@Tyler_Durden wrote:


How are things going for you Neil @spellinn ?  Do you have a court date yet?


I have a mediation appointment at the start of April. If we can't reach a compromise, then we'll go to court after that.

 

Highlighted
Voyager
You've done well to get a date for mediation from Currys. The mediation department gave Currys 6 dates to chose from for which they were all busy!
I'd be very interested to hear how it goes, especially if it happens before my court date on the 5th.
Highlighted
Voyager

I've just come off the phone with Currys Legal and their position hasn't really changed. In fact they revoked their original deprecated payment offer of £1374.23, but upped their "keep the TV, good will" offer from £200 to £300, and agreed to pay my £105 Online Money Claim and £170 Court Hearing Costs on top of that.

 

I've told them I'll see them in court.

Highlighted
Black Belt 

@Tyler_Durden wrote:

I've just come off the phone with Currys Legal and their position hasn't really changed. In fact they revoked their original deprecated payment offer of £1374.23, but upped their "keep the TV, good will" offer from £200 to £300, and agreed to pay my £105 Online Money Claim and £170 Court Hearing Costs on top of that.

 

I've told them I'll see them in court.


I am sure they will up it before court. 

They do not want to give a good offer because it would set a president. 

Top Liked Authors