Success here also with JL. Replacement arriving next week and at the same time taking away my KS 🙂
Well done, it does now seem like JL have seen the light. Can you tell us who you dealt with to help other JL customers.
As always please pass the good news around on AV Forums under ks owners thread and any where else you can think of.
Email was originally sent to email@example.com. It was based on @billinghamn template letter. I then had an email the next day stating that the after sales team would be best placed to deal with this. 3 working days later I received a phone call agreeing replacement or JL credit note.
been following this for a while . and wasn't to bothered about smart things how ever I was upset that my ks8000 wasn't getting the bbc iplayer 4k update . however I called richer sounds head office and told them about the smart things and about bbc iplayer and they said they was aware of the issue and I could get the nu8000 as a replacement. I then told them that this was not as good tv as the ks8000. after bit of research I had a few choices either the last 55q8f in the company that they had to get from another shop or the sony xf9005 which was nice but only has 2 full speed hdmi and I have ps4 pro an xbox one x and nvidia shield. the other was the Panasonic oled but not keen on the burn in problems with OLED and I also have the Samsung hw-k650. so I said to exeter branch to get me the samsung QE55Q8F so far very impressed . the remote works every time an issue I had with the ks screen and picture looks loads better and it don't have the led bleed my ks started to have near bottom of the screen . so far so good new 6 year warranty and I now have 4k bbc iplayer . I must say richer sounds exeter have been awesome. planet earth 2 4k is amazing on the Samsung QE55Q8F I know it's not 2018 model but 2 years of advancement I'm very happy so far . xbox x and ps4 pro looks great. thank you
Today I accepted the offer from my Barclaycard Section 75 claim for 50% refund and keep the TV.
The other offer was about 75% refund (for usage) and return the TV. I think I could've argued that usage shouldnt be deducted for misrepresentation, but in the end I felt that the 50% refund and keep the TV offer was fair.
Great result from Barclaycard. Terrible result from John Lewis who have been a disgrace. Anyone having issues with John Lewis remember to review them https://uk.trustpilot.com/review/www.johnlewis.com - they currently have 2/10 whereas richersounds have 9/10, which says a lot about the two companies.