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iplayer suddenly not working on UE22H5600 or UE485700

(Topic created on: 09-12-2019 06:00 PM)
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northern_boy
Apprentice
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iplayer started asking for a TV software update about an hour ago on both our  Samsung TV's, one 22" and one 48".  both are on version 2900 and both say there are no updates available.  Presumably something has changed in iplayer but since the BBC expects the manufacturers to support it only Samsubng can fix it.  Is there a fix coming for this as we use iplayer a lot.

 

Thanks

 

Peter 

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96 REPLIES 96
Kath54
Apprentice
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Great it worked for me to....Model UE48H5500AKXXU.   The initial update message is still on though.  I hope it still works tomorrow, fingers crossed.

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KeithF
First Poster
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Thank you Andrew, most helpful. This solution worked on my UE48H6240 model, still equipped with Software Version.....2900.0.
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Noiplayer
Apprentice
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Big thank you to Andrew. it has worked here also on our UE48H6670. Why couldn't Samsung have put this in their website instead of posting a useless procedure that left us frustrated?

 

From two happy iplayer viewers.

 

PJHolloway
First Poster
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Worked perfectly. Thank you.
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NickMK
First Poster
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Thank you Andrew, all working again.  Much appreciated 

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northern_boy
Apprentice
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Andrew

 

Sorry for the delay in responding but I was away for a few days.  This has restored iplayer on both my TVs albeit with the "Update your software" message still extant.

 

I assume that there will ultimately be a firmware update which clears this error message.

 

Thanks

 

Peter

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shorner
First Poster
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UE40H6700
Going to iplayer through the red button option is also a solution to access the BBC iplayer for the H range. I'll try the mains power off also.
Thanks
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