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Original topic:

iPlayer keeps logging out

(Topic created on: 04-03-2020 07:28 PM)
RichardTaylor
Apprentice
Options
TV

Does anyone else have this issue. I have to log into it every day! Tv is 

UE43RU7020

 

cheers

Rich

1 Solution


Accepted Solutions
Solution
RichardTaylor
Apprentice
Options
TV

Issue solved.

 

i went to settings>broadcasting>HbbTV 

 

turned OFF do not track

turned OFF private browsing.

 

Reloaded iplayer and my account was there!

View solution in context

6 REPLIES 6
AndrewL
Moderator
Moderator
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TV
@RichardTaylor: Please can you exit out of iPlayer and SmartHub, then go to Settings > Support > Software Update > Update Now, to check for any available updates. Have you tried signing in to iPlayer on another device to see if it remembers your details?
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RichardTaylor
Apprentice
Options
TV

Thanks for getting in contact. Tv is on the latest firmware, iplayer has been re-installed. I am logged in on my Samsung tv upstairs and I've never been logged out.

I even created a new account to see if that worked, but I'm still being logged out.

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Solution
RichardTaylor
Apprentice
Options
TV

Issue solved.

 

i went to settings>broadcasting>HbbTV 

 

turned OFF do not track

turned OFF private browsing.

 

Reloaded iplayer and my account was there!

View solution in context

Members_4PlSbqO
First Poster
Options
TV

This is the correct solution, thank you, to a very frustrating problem. 

Vimes
First Poster
Options
TV

Worked on my Samsung 43 frame

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Members_4aaLMBo
First Poster
Options
TV

Thank you 

0 Likes