iPlayer keeps logging out

[RichardTaylor]

Does anyone else have this issue. I have to log into it every day! Tv is 

UE43RU7020

cheers

Rich

[AndrewL]

@RichardTaylor: Please can you exit out of iPlayer and SmartHub, then go to Settings > Support > Software Update > Update Now, to check for any available updates. Have you tried signing in to iPlayer on another device to see if it remembers your details?

[RichardTaylor]

Thanks for getting in contact. Tv is on the latest firmware, iplayer has been re-installed. I am logged in on my Samsung tv upstairs and I've never been logged out.

I even created a new account to see if that worked, but I'm still being logged out.

[RichardTaylor · Accepted solution]

Issue solved.

i went to settings>broadcasting>HbbTV 

turned OFF do not track

turned OFF private browsing.

Reloaded iplayer and my account was there!

[Members_4PlSbqO]

This is the correct solution, thank you, to a very frustrating problem. 

[Vimes]

Worked on my Samsung 43 frame

[Members_4aaLMBo]

Thank you 

[Lamber77]

Also worked for me, cheers!

[Gixxermick]

This is what worked for me.

Settings
   >Broadcasting
      >Expert Settings
         >HbbTV Settings
            >Do Not Track - Off

I left private browsing on and works just the same.

It's a wise precaution to either delete your browsing history on a regular basis, keep it private or better still both.

Set Software update to automatic and you will never have to worry about that. It will just update it's-self as and when an update becomes available.