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Original topic:

iPlayer HLG/UHD HDR on Samsung’s J and K Series TVs

(Topic created on: 04/06/18 14:52)
ewanstancarr
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So, of the nigh on 400 TVs supported in BBC iplayer for the Blue Planet II  HLG episodes none are from Samsung. Oh joy. 

...

Moderator edit: Original thread title was "Blue Planet 2 HLG - No Samsung". With the OP's permission, the title was changed on 12/03/2018 to accurately reflect the dominant theme of the thread as it has progressed. If the reader would like to know more about the HLG format, please check out the BBC's page and FAQ's on it here: http://www.bbc.co.uk/rd/projects/high-dynamic-range Thank you, AntS.

4,838 REPLIES 4,838
chopples123
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@sinjin wrote:

When watching the football UHD loop on Beta with a Roku Plus my KS60 7000 backlight did not go to 20 as it does when watching HDR on Netflix via inbuilt app. 

Therefore I can confirm what has been said that the stream is not HDR but SDR.


 

Hi mate have you enabled UHD colour on the HDMI port? it has been confirmed earlier by other users HLG does engage

 

edit... talking the Roku here not the V6 before things get more confused

 

cheers

paul1111
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@sinjin wrote:

When watching the football UHD loop on Beta with a Roku Plus my KS60 7000 backlight did not go to 20 as it does when watching HDR on Netflix via inbuilt app. 

Therefore I can confirm what has been said that the stream is not HDR but SDR.


Thats the roku order back on hold, because on my KS8000 the backlight always goes to 20 when it goes into HDR HLG mode.

Thanks

sinjin
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No I haven’t
How do I do that?
Sorry to sound dumb
chopples123
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@sinjin wrote:
No I haven’t
How do I do that?
Sorry to sound dumb

attached a pic, turn it on for the port the roku is plugged in to

 

cheersScreen Shot 2018-06-04 at 13.58.40.png

sinjin
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@chopples123 wrote:

@sinjin wrote:

When watching the football UHD loop on Beta with a Roku Plus my KS60 7000 backlight did not go to 20 as it does when watching HDR on Netflix via inbuilt app. 

Therefore I can confirm what has been said that the stream is not HDR but SDR.


 

Hi mate have you enabled UHD colour on the HDMI port? it has been confirmed earlier by other users HLG does engage

 

edit... talking the Roku here not the V6 before things get more confused

 

cheers


No I didnt

thanks for the tip

how do I do that via the Settings menu?

paul1111
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cheersScreen Shot 2018-06-04 at 13.58.40.png


@chopples123 wrote:


@sinjin wrote:
No I haven’t
How do I do that?
Sorry to sound dumb

 

Its in the hdmi uhd color settings.


sinjin
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Thanks will do that tonight
dunwell
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Just to confirm (again) that the Roku Streaming Stick+ does show an HLG / HDR picture (with max backlight) when viewing the UHD Football loop on a KS8000 TV.

blenky
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@PM06 wrote:

I have a 49” KS8000


Sigh

PeterYates
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So I sent an email to the Samsung CEO asking about why we are being ignored. Here's the message and the response.

 

 

My message to Samsung

Hello,

I bought a new Samsung UHD HDR TV (UE55KS7000UXXU) in 2016, and it cost just under £1500. I know there's no such thing as "Future Proof", but if it supports 4K and HDR it should last me at least a few years, right?

Imagine my surprise when we reach the 2018 World Cup and my TV won't support the BBC's iPlayer 4K/HDR broadcasts. Not a single Samsung TV from 2016 is listed on their compatibility list: https://www.bbc.co.uk/iplayer/help/live-uhd

Oddly, some 2016 TV's from brands like Bush, FInlux, Laurus, Telefunken and Techwood are supported.

Now, am I to believe that Samsung's technology lags behind these (clearly premium) brands? Am I, as an existing rather than new customer, not important enough to have a nice crisp HDR image? HLG is included in ITU-R BT.2100, the international standard for high dynamic range programme production and exchange, and is royalty-free. There is no reason not to add it to the TV other than lack of effort and wish for me to buy ANOTHER new TV.

If you won't upgrade the firmware to support the BBC's implementation of HDR, tell me why. Am I not valued enough to watch football with the picture quality already-supported by my TV? Or is there another barrier to your adoption of it that your engineers cannot resolve (but those from Bush and Finlux can)?

I look forward to your response.

Regards,

Peter

Their response

Dear Mr Yates

We are contacting in response to your communication to our CEO's office concerning support for HLG content within the BBC I-Player App on your Samsung KS7000 model. We recognise your disappointment that this content is not supported, whilst we recognise your listing of other companies whose products do have this functionality Samsung took the decision not to follow this route and apologise if this has led to you not being able to enjoy the television to your full expectations.

Kind regards Sean *****

President & CEO Escalations

Samsung UK & Ireland

Pretty pathetic overall.

paul1111
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That tells us everything from the horses mouth. Confirms that the ks will not be updated and does not bode well for a edid fix either.
dunwell
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Pitiful response.

 

I'm not sure if they will enter into a 'right of reply' or not but would you mind going back and saying that you understand there are technical limitations to the upgradeability of the iPlayer app but could Samsung at least commit to fixing the EDID software fault which would resolve this problem for anybody using an HDMI device such as streaming sticks or decoders?

paul1111
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@dunwell wrote:

Pitiful response.

 

I'm not sure if they will enter into a 'right of reply' or not but would you mind going back and saying that you understand there are technical limitations to the upgradeability of the iPlayer app but could Samsung at least commit to fixing the EDID software fault which would resolve this problem for anybody using an HDMI device such as streaming sticks or decoders?


If they did fix the edid there would be no incentive for all us owners to update.  They may think they will not get all the new sales,  but if they get a few they are still in pocket and we are out of pocket. 

Ste_A
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That response is disgusting! I really do dislike Samsung and will never buy ANY product of theirs again. 

 

I upgraded my Samsung S7 edge phone to a different brand in April, would have gone for the S9+ but no chance after all this.

 

I hope a lot of people have read these posts and have gone elsewhere.

 

🖕 UP YOURS SAMSUNG!!!!!!!!!!!!!!!!!

crashcris
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@PeterYates wrote:

Their response

Dear Mr Yates

We are contacting in response to your communication to our CEO's office concerning support for HLG content within the BBC I-Player App on your Samsung KS7000 model. We recognise your disappointment that this content is not supported, whilst we recognise your listing of other companies whose products do have this functionality Samsung took the decision not to follow this route and apologise if this has led to you not being able to enjoy the television to your full expectations.

Kind regards Sean *****

President & CEO Escalations

Samsung UK & Ireland

Pretty pathetic overall.


Absolutely shameful response. That's a big two fingers up to all Samsung customers the world over.

paul1111
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Careful the mods could ban you!!!!
paul1111
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I think we all need to post that post on to everywhere we can. Their Facebook page, Twitter, and avforums. We. Need to shame them, its a disgraceful war to treat customers.
Ste_A
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@paul1111 wrote:
Careful the mods could ban you!!!!

I know. But to be banned from a samsung forum that samsung are not actively involved in wouldn't make any difference. I'd get more answers talking to my cat ha ha.

Here kitty kitty.... 

paul1111
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Another thing is why was that not told to us by the moderates? Looks like we have been left out to dry!
dunwell
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Let's keep things in perspective. We've learned nothing new here, we absolutely knew that the iPlayer app on the TV could not be updated because of DVB-Dash.

 

The real prize is a fix for EDID and we are none the wiser as to what activity is (or isn't) ongoing behind the scenes.

Jay108
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@dunwell wrote:

Let's keep things in perspective. We've learned nothing new here, we absolutely knew that the iPlayer app on the TV could not be updated because of DVB-Dash.

 

The real prize is a fix for EDID and we are none the wiser as to what activity is (or isn't) ongoing behind the scenes.


@AntS   I know you are tired of reading this but,  I feel only you can help stop all this speculations.  You must know  whats going on behind scenes at Samsung.