05-12-2017 06:16 AM - last edited 12-03-2018 12:46 PM by AntS ) in
So, of the nigh on 400 TVs supported in BBC iplayer for the Blue Planet II HLG episodes none are from Samsung. Oh joy.
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Moderator edit: Original thread title was "Blue Planet 2 HLG - No Samsung". With the OP's permission, the title was changed on 12/03/2018 to accurately reflect the dominant theme of the thread as it has progressed. If the reader would like to know more about the HLG format, please check out the BBC's page and FAQ's on it here: http://www.bbc.co.uk/rd/projects/high-dynamic-range Thank you, AntS.
22-01-2018 03:29 PM
Here is the summary of my complaint to ASA, this is more of an evidence of misseling by the retailer in the calims court, it is retailers responsibility to sort things not yours as you paid the retailer not Samsung
Dear <Full name>, Thanks for submitting your complaint to us. We’ll send you an email with your unique reference number within 3-5 working days. Visit our website for further information on how we handle complaints and the action we can take when advertisers don't follow the rules. A summary of your submitted complaint is detailed below: Name: <name> Ad type: Online: Within a company's own, or other type of website Brand/product: 2016 Samsung SUHD Smart TV Date: other Your complaint: Attachments (if any): |
22-01-2018 03:31 PM
Well that sure is a blow! I've not even been offered anything either, doh!
I've complained to ASA however.
22-01-2018 03:41 PM
@CaptnSpaulding wrote:Well that sure is a blow! I've not even been offered anything either, doh!
I've complained to ASA however.
I am on the phone for a second opinion from cab.
22-01-2018 03:43 PM
@daleski75 wrote:Right spoke to CAB and very interesting news for all the wrong reasons unfortunately.
They said Curry's cannot be held responsible for Samsung changing their mind because even though they advertised the smart thing extend it's not a legally binding contract.
Now if someone here could be so kind to also ask "Can Curry's absolve themselves of responsibilty for an item which Samsung have decided never to sell" to see if we get consistent answers?
This is bit of a blow too be honest so I may just take up their offer of £150 and ask forthe Smart Thing Hub from Samsung too.
that is surprising! this is contarry to response some others had! how does one decide missling then? Have you discussed this with trading standrds?
22-01-2018 03:44 PM
@paul1277 wrote:
@CaptnSpaulding wrote:Well that sure is a blow! I've not even been offered anything either, doh!
I've complained to ASA however.
I am on the phone for a second opinion from cab.
kind of inconsistent approch, what about trading standards!
22-01-2018 03:58 PM
@hdmi wrote:
@daleski75 wrote:Right spoke to CAB and very interesting news for all the wrong reasons unfortunately.
They said Curry's cannot be held responsible for Samsung changing their mind because even though they advertised the smart thing extend it's not a legally binding contract.
Now if someone here could be so kind to also ask "Can Curry's absolve themselves of responsibilty for an item which Samsung have decided never to sell" to see if we get consistent answers?
This is bit of a blow too be honest so I may just take up their offer of £150 and ask forthe Smart Thing Hub from Samsung too.
that is surprising! this is contarry to response some others had! how does one decide missling then? Have you discussed this with trading standrds?
Not yet as this took me by surprise (still waiting for the email response too) so wanted to get some more feedback here before deciding if it's worth calling Trading Standards
22-01-2018 04:09 PM
So heard back from Richer Sounds today, sent the email last night. The first email response is as follows: they have not offered the refund as requested but have offered me the 'current equivalent model' the Samsung QE55Q8C. This tv is currently priced at £1699.
https://www.richersounds.com/samsung-qe55q8c.html
Any thoughts on this? Does it support HLG iPlayer and all the things that the KS9000 should have had. Any input on this offer would be great. If I had a refund I was going to buy an LG OLED.
22-01-2018 04:11 PM
@CaptnSpaulding wrote:
My reply - (which was deleted it seems so I'm posting again)
It got grabbed by the Spam filter. But I've deleted it now for you to avoid a duplicate post. :robothappy:
22-01-2018 04:14 PM
@sneakyvtr wrote:So heard back from Richer Sounds today, sent the email last night. The first email response is as follows: they have not offered the refund as requested but have offered me the 'current equivalent model' the Samsung QE55Q8C. This tv is currently priced at £1699.
https://www.richersounds.com/samsung-qe55q8c.html
Any thoughts on this? Does it support HLG iPlayer and all the things that the KS9000 should have had. Any input on this offer would be great. If I had a refund I was going to buy an LG OLED.
I believe all 2017 samsung tv's support iplayer hlg, maybe see if you can push for the oled but it's a good deal nontheless.
22-01-2018 04:17 PM