@daleski75 wrote:
Dear *****,
Apologies but Curry’s are accountable as they have advertised the said product on their page and this is a matter you will need to take up with Samsung directly.
In addition to this I brought the product (Samsung 55KS7000) from your company (Currys) after seeing the advertisement for Samsung Smart Thing Extend and I then based my purchasing decision around that, it is not my problem if Samsung decided to cancel or change their mind about the product in question.
It is made clear under the Consumer Rights Act that if the retailer ie Currys advertises something it does not matter where they got the information, it is the retailers responsibility, not the manufacturer and the retailer cannot absolve responsibility or pass it onto the manufacturer.
By offering a television you have already accepted mis-represtentation and I take it you are aware of the Oct 2015 European Consumer regulations?
Your failure to offer a full refund is a clear breech of said regulations and you are quite aware that if you force me to court I will be claiming all costs.
Lastly I have passed all of the responses to The Citizens Advice Bureau and Trading Standards and in accordance with them I am following their advice.
Kind Regards,
Also add that you will be reporting this to advertising standards agency:
https://www.asa.org.uk/about-asa-and-cap/the-work-we-do/what-we-cover.html#Inside remit
Areas of complaint inside our remit
The types of ads we deal with include:
- Press ads
- Radio and TV ads (including teleshopping presentations)
- Ads on the internet, smartphones and tablets
- Ad claims on companies’ own websites
- Commercial e-mail and text messages
- Posters/billboards
- Leaflets and brochures
- Ads at the cinema
- Direct mail, whether addressed to you personally or not
