@hdmi wrote:
@daleski75 wrote:
Curry's got my letter of intent.
Dear Mr. Kilborn,
Thank you for your letter regarding the problem with your T.V.
Whilst I understand and empathise with your situation, due to the lack of a legal team at store level I am unable to assist you regarding a case of miss selling. I would always refer a customer to our customer service team (which I can see that you have done so already) where a qualified legal team can help you with your enquiry.
Kind regards
Mike
::DISCLAIMER::
To be fair a particular store of retailer alone cannot make decision as they may not people who understand the law, you will have to communicate with Currys support as the dongle was advertised by Currys website, so try explaining to knowhow and use both the store and knowhow's response in the claims court - trading standards can guide further
It is clear in the regs that it is the retailers who are responsible and I am sure the manager of these stores would know the regs. In the reply he says that they don't have a legal department, but Curry's do and it is up to the manager to consult with them, not you. I am sure he has consulted with them and this is their only answer. I am sure it only increases our argument as they again have not denied misrepresentation. I think it's not unreasonable to expect an answer either way from the retailer, and by not doing so is an admit of miss selling, and contravention of the consumer regs. You could reply and point this out and demand a suitable answer either way, if not you will report them to trading standards.
Paul
