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invalid MAC address

(Topic created on: 10-12-2020 08:17 PM)
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carlybarly
First Poster

‎10-12-2020 08:17 PM

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Our TV LT32E390S has lost it's wireless connection to our home network. When trying to reconnect it I'm getting the following message: 

"Invalid MAC Address, call Samsung support" 

Have tried the TV reset function but no luck. All our other devices, phones, laptops etc connect without a problem. 

I've reset as stated on other forums but it still says same message. Can anyone help?
2 REPLIES 2
Pugs1957
Samsung Members Star ★

‎11-12-2020 03:23 PM

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Sounds like the WiFi module is faulty. Disconnecting from the mains for a few minutes and powering up may help if it's just a glitch.
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Fedupseries8
First Poster

‎29-03-2021 11:06 AM

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Hi we have the same problem: MAC address is missing, spoke on live chat but they couldn’t help, said I had to get in touch with DBS Newcastle, they say I have to take tv to them, £30 for an estimate, I was hoping they could solve this issue over the phone.

did you get sorted?

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