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Original topic:

Info stuck on tv screen

(Topic created on: 08-02-2019 07:19 PM)
Cor32
First Poster
Options
TV

 

20190208_201646.jpg

As you can see is sound level and Channel Number stuck on the screen. How do we remove it?

6 REPLIES 6
ChrisM
Moderator
Moderator
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TV

Hi @Cor32.

 

This shouldn't be the case. What's the full model code of your TV? Have you tried a reset? Go to Home > Settings > Support > Self Diagnosis > Reset. Note, any changes you have made to the TV's settings will revert back to the default settings.

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ReyK
Journeyman
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TV
I've got the exact problem. Was there a solution please?
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ReyK
Journeyman
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TV
That didn't work for me? I've the exact same problem. Model UE48JU6500. Software up to date. Tried resetting some other options but it asks for a PIN and I've no idea what it could be?
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ChrisM
Moderator
Moderator
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TV

Hi @ReyK!

The default PIN code for your TV is set to 0000. Give this a try and let us know how you get on.

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Andreask1
First Poster
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TV

Hi!

I have exact same problem. Model Ue43j5672su. Quite annoying problem to be honest. Tried running the TV setup again but that did not solve it. 

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Andreask1
First Poster
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TV

Alright, complete reset solved the problem! 

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