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Original topic:

I'm returning my S95b - can't buy extended warranty

(Topic created on: 30-07-2022 01:55 PM)
CrazyCat1990
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Really poor experience this morning with Samsung, TV arrived today, not opened it, spent 2 hours speaking to Samsung, no one could tell me if I could purchase extended warranty, then one person said no after checking the UK website! Really not acceptable that a £2000 only comes with 1 year warranty and no option to extend it. So, it's being collected on Monday, unopened.
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10 REPLIES 10
MrJCharming
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Was it brought on consumers site or student/staff?
CrazyCat1990
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Consumer, direct from the Samsung website.
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MrJCharming
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5 year warranty for free on most tvs, if you go on the link for what u brought it should say 5 year warranty. I brought a qn95a and that has one
CrazyCat1990
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The 5 year warrant is only on the QLED TVs, not the new QD Oleds unfortunately
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CrazyCat1990
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The 5 year warrant is only on the QLED TVs, not the new QD Oleds unfortunately
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MrJCharming
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Ahhh no way. That's *****. What about a third party insurance, like you do with your phone??
CrazyCat1990
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Can't he bothered dealing with them tbh picking up a LG C2 this afternoon from Costco for £1350 with 5 year no hassle warranty, shame really. Not sure if Costco sell Samsung but been put off now
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WelshPaul
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5 year warranties are a con... Manufacturers will almost always refuse to fix anything that is 3, 4 or 5 years old! They will tell you it's beyond economical repair, refuse to replace it, say you've had x amount of use out of it and so here is a £50 voucher off a new one.

My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
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CrazyCat1990
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I've never had that experience, when my laptop died after 3 years, it was replaced with the new model as they stopped making the motherboard for it.
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