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i have a samsung tv that wont start it only make a noice like a mouse around the common interface every time i try to start it

(Topic created on: 06-03-2023 05:18 PM)
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Lompan
Apprentice
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I added a video of the sound and the sound comes somewhere around that area anyone know if i can fix it or if i should just give up

 

10 REPLIES 10
JAMES4578
Samsung Members Star ★★
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Hi @Lompan  Video is still awaiting moderation. However that sort of noise can be a capacitor issue. Are the cables looking ok?   Do you have a black screen on the Tv and do you have a Standby light? if you do have a light disconnect  from the mains for at least 30 seconds and try again to see if that makes any difference.  

If the standby light is off  if using surge protector check if no issue there, though the main light is green should be ok. otherwise see if the issue remains on another socket.  

See other advice in this article https://www.samsung.com/uk/support/tv-audio-video/my-tv-wont-turn-on/ 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Lompan
Apprentice
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What do you mean by disconecting the mains? is it to unplug the power cable because i have tried that.   Thank so much for taking the time to reply:)   Edit: When i try to start it the standby light is turning on and of at the same time as the noice

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JAMES4578
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yes the Power cable, Plug and switch should be turned off. If standby light switching on and off indicates a problem.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Lompan
Apprentice
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is there a way i can fix the problem by myself?

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JAMES4578
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Try the trouble shooting in link,however think you may well need to get in touch with Samsung Support.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Egg1
Voyager
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I came for the video, so as I know what a mouse sounds like in case I have any 🤣
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Fatbackthewonderhog
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IMG_1653.jpeg

 I need to replace these two bad capcitors on my un50nu6900F.  How do I need what specific capacitor description to I need to order?

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Ereb
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Did you manage to fix this?

 

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NatBax
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hi my tv has just started doing this. Takes ages to turn on making that squeaky noise and sometimes just keeps turning on when I try and turn it off. Is it fixable? I’ve tried everything from disconnecting the power for an hour, doing a factory reset etc. nothing is working. It seems to be getting worse.