I called customer service in my country. I was immediately told that estimated waiting time was 10 minutes. After waiting for 27 minutes, Samsung disconnected the phone call. I logged onto online chat. I waited for approximately 10 minutes before getting through. The customer service dude told me he couldn't help me, because his computer system did not work properly.
Why provide customer service online, if they cannot help us?
I called back and was told - yet again - that the estimated waiting time was 10 minutes. After 56 minutes I got through. I briefly - very briefly - went through the experience and encouraged the person to check if the phone queue system was working properly. He clearly indicated that he did not really care....
I hope Samsung can provide a call-back option on their phone.
The problem is that, no matter how *****ty products or customer service Samsung have still a lot of people buy it.
I was just trying to get a technician. My TV is dead. Completely dead. First they sent me a new cable - one of those cables between the TV and the box - as if that cable could fix my completely dead TV. They sent it by super snail mail, so it took them 7 days to provide it to me.
But of course it didn't solve the problem
Yes, dead as in no red light. Yes, I have warranty and managed to book a technician in the end (after two hours). But thanks! (Norway, yes)