How do I get All4 to work on my smart TV

[Tonypool]

I used to be able to get the All4 on demand service to work on my Samsung TV.  Now it says it is loading, then shows the screen which tells that it uses adverts, but goes no further.  There is just a four blob bar that indicates it is working but nothing firther happens.

Its a Samsung UE40H6400 40" Full HD LED Smart 3D TV

[BeccaS · Accepted solution]

Hey, @Tonypool. Is the app up-to-date? We'd recommend checking this first and try a Smart Hub reset, you'll find instructions on how to complete the reset here. Let us know how you get on! :smileyhappy:

[Tonypool · Accepted solution]

Thanks, @BeccaS.  A Smart Hub reset fixed it.

[BeccaS]

Brilliant! Thank you for letting us know. Hope you're enjoying the fab' sunshine, Happy Sunday! :smileyvery-happy:

[Kate25]

Hi. I have re set my smart hub but still get the all4-011 problem, any other suggestions? 

Thanks 

[TracyR]

Have you tried updating the apps?

Let me know what software version your TV is on.

Menu/Settings > Support > Contact Samsung. 

:womanhappy:

[Torbot72]

First off  your 4 apps that your talking about you downloaded write from the Samsung App store on your TV, I assume, If So you may have to go back to your smartphone, go into your account settings, not phone settings, though it may be accessible there..You than may have to disable advertising or ads..Turn it off and sync your phone and TV,  I have a 50 inch Samsung 4K UHD

SM...TV, and personal account info isettings are available, but in most cases some are not..After the advert notif... Otherwise check your menu settings, make sure your software/firmware is updated to the latest version..If nothing, try installing each app platform seperately...if you have any questions, you can email me, Just post Response in the Subject box..Good luck...