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Original topic:

Horizontal red lines on UE46ES8000

(Topic created on: 25-05-2020 02:49 PM)
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mkrfan38
Student
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For the last few months I have had about 6 horizontal red lines on my UE46ES8000.The screen is still watchable but is becoming increasingly irritating especially when trying to watch sport.I've tried the picture test but the lines are still there.

Is anybody experiencing the same problem?Any suggestions would be muc

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7 REPLIES 7
AndrewL
Moderator
Moderator
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@mkrfan38: Sorry to hear that you're experiencing this issue. Do the lines occur on all sources? If you disconnect any external devices from the back of the TV, does the issue persist? When you carried out the Picture Test, did it return any 'Failed' messages at the end?
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mkrfan38
Student
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Hi,thanks for your reply.
Yes the lines occur on all sources and even when I disconnect external devices the lines are still there.When I did the Picture Test it didn't return any Failed messages at the end.
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SaudA
Troubleshooter
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Thanks, Can you reset the TV by follow the steps on the guide below, and let us know if you still experience the same issue after this? http://spr.ly/6186EGY6K
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mkrfan38
Student
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Hi,I just reset the TV but unfortunately the horizontal lines are still there
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Solution
SaudA
Troubleshooter
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Cheers for trying that. The next step would be to get it inspected by an engineer for a repair. Check out the following link on how to go about getting this arranged: https://www.samsung.com/uk/support/repair/tv-av/
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mkrfan38
Student
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Thanks for all you suggestions.I'll get someone in to repair it.Thanks again.
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SaudA
Troubleshooter
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No problem, stay safe!
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