06-11-2020 05:09 PM
06-11-2020 05:18 PM
Hi @Sindi1 ,
I can see that you've got a non-UK/EUmodel TV. With Samsung support being localised and this being a European forum (the English language part is supported by the Samsung UK & Ireland team, for example), we're limited in what we can do for you in terms of direct support.
Have you been in touch with Samsung in your region to see if they can help? Find their contact details here: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/