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Help with Samsung TV ue43au7100kxxu, Model ID and version are not valid [2014506-1]

(Topic created on: 20-05-2022 09:28 PM)
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Beardulf
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Hi all,

I recently bought a tv localy from john lewis,

I have a problem with Model ID and version are not valid error code 2014506-1
I have attactched images and was hoping For a fix or to be pointed in the right direction

 

Many thanks in advance.

20220520_212433.jpg20220520_211645.jpg

16 REPLIES 16
Pugs1957
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Resetting the TV seems to have cured thus issue for a lot of people
Hardeygeorge
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Am also experiencing yhis issue what can i do

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Pugs1957
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Hi, have you tried resetting the TV?
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Hardeygeorge
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Yes, i have rest the tv and yet still having same problem

 

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Members_ciIln8F
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I am having the same issue. Were you able to fix this?

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Tasstar
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I have the same problem

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sanchit15
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Having same issue with samsung frame TV. 

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Mehakdeep Singh
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I’m facing the same issue as well , it happened after i did a factory reset of the tv. Tried different network connection as well but that did not work either.

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sanchit15
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Issue got resolved after support engineers visited my place and had to hard reset the one connect box using a special remote.

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