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Help weird tho error message

(Topic created on: 23-07-2021 04:12 AM)
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I have this problem too (2)

Lizakai
First Poster
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So I came home to my tv displaying this weird screen. I plugged it out and plugged it back in and to no avail. And I don’t have any additional things plugged into the tv. But yeah, can anyone help a girl out?

EE11B3FA-0BCF-4B80-8201-3851B07A0899.png

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11 REPLIES 11
Steven9761
Troubleshooter
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At a guess, thats a USB stick and a USB port in that symbol. I think your telly is saying that it needs a firmware update. Go online, search for your tv model in the OFFICIAL Samsung website (do NOT download from any 3rd party website!), follow the instructions for extracting any firmware update, including how to put it onto a BLANK, FORMATTED USB stick. Once you've done this, safely remove the USB stick, then insert it into the USB port (typically, on the back of the tv, beside the hdmi ports, etc) with the tv itself switched OFF. Once you are certain you have correctly inserted the USB stick, POWER ON your tv. Your tv should then automatically check the firmware is a more recent version than what is already on it, then start updating it. You might need to refer to your instruction manual or, if you don't have it to hand, the Samsung website should have a pdf copy of it on their website. If all is good, switch OFF the telly, remove the USB stick, then power up the TV as normal.

As an aside - if yours is a SMART TV, with an Ethernet cable plugged in between your tv and your Internet router, you should be able to set up the tv to automatically update the firmware. Again, refer to your tv manual, to learn how to set this up.
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Tehmeng
Pioneer
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Yep, corrupted firmware, tv was turned off while updating firmware. Go to Samsung website and download full firmware.
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Partita
Pathfinder
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Try change firmware.

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LobComm1437
First Poster
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Were you ever able to find a solution to this issue, Lizakai? It just appeared on my son's TV and I am doing everything possible to find a solution. I've downloaded the latest firmware and placed it on a USB stick as suggested below, however it still just shows the weird image above and won't let me do anything. If you did happen to find a solution, I would be extraordinarily grateful if you would please share it with me.

GageLemmers
Student
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How!? I'm stuck with the same issue

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Strange message
First Poster
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I have that message too what do I do?

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Strange message
First Poster
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Where do I get firmware and how do I get it in to my tv

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AndrewL
Moderator
Moderator
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@Strange message : Firmware can be downloaded for our website for supported models, and installed via a USB storage device. If you confirm your model number, located on the sticker on the back of the TV, then I will look into this further for you. 

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Strange message
First Poster
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Do I have to leave the USB stick in the tv permanently?

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