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headphone jack not working on Samsung TV UE40ES7000 LED HD 1080p

(Topic created on: 22-08-2020 04:46 PM)
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MaryContrary
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I have a 2012 Samsung UE40ES7000 smart TV connected to a Samsung HW-E350 Home Cinema Sound Bar.   I have two problems with the headphone jack on the TV:  1) inserting a headphone cable will turn off the sound from the soundbar but no sound reaches the headphones even if the sound is turned up and 2) all efforts to get a bluetooth adaptor to connect the TV via an audio cable have failed - I've now tried two different makes without success.   I have a feeling that somehow these two issues are connected.   Has anyone any suggestions on how to rectify this? 

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