Support

Open search

HDR too dark please help

Highlighted
First Poster

Hi all. I recently bought a new tv and was excited when I heard sky q was coming out with HDR content. Once I put it on, the screen dimmed as if I was watching it with sunglasses on and looked worse than the normal picture. 

I tried watching HDR content on the built in tv apps and gor the same result. Surely HDR is meant to enhance the picture not make it almost unwatchable? I went to change the gamma settings and they are greyed out??? Any ideas on why this is happening and if it can be fixed?

Thanks20200627_152939.jpg

 

4 REPLIES 4
Highlighted
First Poster

I have exactly the same issue.... but only recently noticed when i started using HDR, if this is an unfixable issue. Can the TV be returned under warrenty, i bought it for 4k HDR, (TU7000) about 14weeks ago. But only just realised its a SAMSUNG problem..

 

Im seriously not happy. 

Highlighted
Explorer

Upgrading the firmware to 1302 made a big improvement for me.

Highlighted
First Poster

Same here

Highlighted
First Poster

Unfortunately same here

Top Liked Authors