My HDMI ports on my less than 1 year old 75 in TV stopped working as well and I've tried everything that they told me to do in troubleshooting and nothing worked.
So the next step was since its under a year warranty they will send someone out to fix it. Opened up a ticket and said that someone will contact me within 5-7 business days. After 5 business day I got an email stating that the ticket has been closed, so I called again and customer service didn't understand why no one called me and why it was closed. At first customer service was nice, understanding, and helpful. They put me on hold and called the repair company that they use in my area to see what was going on. Turns out that the company is super busy and doesn't have time to do a repair it would be a couple of months until they would be able to fix my TV.
So Samsung said they will do there next option which is submit a ticket and call the place where I bought the TV from which was Best Buy and do a TV exchange. Again had to wait 5 business days for Best Buy to contact me and setup a date and time to do the exchange. No call for 5 days again called Samsung and customer service and they gave me the number to Best Buy and two different codes to give them for this order one was a RMA # and a RA #.
I called the number and talked to a manager at Best Buy and they informed me that is not their policy and if I didn't buy a Geek Squad Protection Plan on the TV , so I'm basically screwed. Which started making me mad and I argued with the guy stating I'm not asking you to fix it Samsung said that I can exchange the TV with a new TV and that they already contacted you guys to set this up. Best Buy said no we don't do that and have never done that. This is just a process that these manufactures do to try and avoid the situation.
So I called Samsung back and talked to a manager in the department and told him the conversation I had with Best Buy and he said that is ridiculous I have been working with Samsung for over 10 years and this is what we always have done. He kindly said let me put you on hold and I will call Best Buy for you and figure this out. I was on hold for almost an hour with him he came back every 5 minutes saying that he is still working with them.
Finally he stated that Best Buy never got the information about your order, so he was faxing it over to them right now. Told me that it was faxed over and they should be contacting me in 5 days to do the exchange. Again NO CALL!!! Called Samsung back and talked to another manager and she look up my account and said the exact same thing as the other guy there was no fax or information sent to Best Buy. Seriously!!! Told her that I don't want to exchange it now its been over 3 weeks now. I want you guys to send someone out to fix the TV, she said I'm sorry but we can't do that now since it been over a year for your warranty.
So apparently Best Buy was right and these manufactures do not care and will just send you in different directions just so they don't have to deal with the issue anymore.
