I received a 43 inch Samsung tv today and it has 3 hdmi ports and port 1 works fine when I connect my Xbox Series s into it. The problem is the other two ports won’t let me connect a hdmi cable and when I look in the port there appears pins bent back which is preventing me inserting the hdmi cables.
I have the same problem with a QN55Q6DAAFXZA 2021. I can't return to the Store since it is out of stock by my location. Now is scheduled for service. Was 2 days old when ports were tried. Damaged one HDMI cable. HDMI #3 port works, HDMI ports 1&2 do not work and appear blocked by metal and bent. This is my third 55" Samsung LED TV . Never had this problem with HMDI ports on the other 2.
I have a brand new 85 inch neo QLED I just installed last night and two of the HDMI ports one number one and number two same way. Can’t exchange it because the product is out of stock and is scheduled for service. When I spoke with Samsung support they said they’ve never heard of this problem before yet evidently it does exist