04-02-2021 06:31 PM - last edited 04-02-2021 07:14 PM
I am getting the HDCP connection error between the tv and sky q. I have changed all the cables and which inputs the devices go into.
I have spoken to the live chat who reset the tv and the HDMI ports which hasnt helped. I have asked Samsung for a repair under warranty but as it is 6 months out of date they are refusing. Currently to use my 18 month old TV I have to spend 15 minutes switching the tv on and off to get it to work, then when the picture comes on sometimes there is no sound
Sky have replaced the box twice in the last 2 weeks so I know its not the box and is the tv
Does anyone have any contacts at Samsung that will be able to help?
04-02-2021 07:45 PM in
04-02-2021 07:53 PM in
Hi i agree but Sky have changed the box twice, every other tv in the house works with the Sky box its only the main TV that has this problem. The only way to get the tv to work is to keep switching the tv on and off until it boots with the samsung logo then it works perfectly
04-02-2021 09:10 PM - last edited 04-02-2021 09:10 PM
05-02-2021 06:55 PM in
The mini box works it’s just the 2tb UHD box that doesn’t work. After using the contact the CEO section of the Samsung website they have been in touch and offered me a resolution which is above and beyond what I expected
Thanks for your help
12-02-2021 04:35 PM in
@Gaz Lear As long as you have an acceptable solution, that is good to hear. I had the HDCP connection issue a few months ago on TV with a Skyq 2TB UHD Box but changing the HDMI cable seems to have sorted it.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
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