HD not supported

[Basukas]

Hi, i have a problem with old tv. All channels are working great, sound too, but i can't see a view of channel in DTV source. In TV source auto channels setup can't find any channels... Any ideas?

 

[xSteveuk]

Hi
You will still need to use an antenna to receive DTV signal

Scan for channels from an antenna or cable box on your Samsung TV

https://www.samsung.com/us/support/answer/ANS00062206/

[JAMES4578]

Hi @Basukas  Have you scanned and not able to receive HD channels with aerial connected?  It would help to know the model of the Tv,however do you have the latest frmware?   Nonetheless you could disconnect from mains for around 5 minutes and/or  try a Factory Reset before scanning again.

[Basukas]

I use antenna to search for channels, when i switch to tv source, screen turn to grey. In dtv source screen turn to black with this error, but sound and channels are working.

[JAMES4578]

@Basukas Are just accessing via Channel Up and Down rather than a Menu,  how many channels approximately do you have?  could still take the steps that have been suggested,how long have you had this Tv?

[Basukas]

Samsung LE32A336J1D

I don't need a hd channels, i just want to see a view of any channel. I bought this tv today from other people who used it. I call him, he say i don't know what that is, he say something about hdmi cable. Channels are about ~20

Maybe that text "HD NOT SUPPORTED" means something about pixel size?

[JAMES4578]

@Basukas ok, thanks.  HD not supported would refer to High Definition , this is a 2008 model. There should be around 70 standard definition HD channels and 15 HD so an issue there.  see information here https://www.freeview.co.uk/help/increase-number-of-channels  HDMI  connections are for external devices such as Set Top Boxes, DVD,  Game Consoles. 

From manual can update firmware by following these steps:

English - 9
Upgrading the Software
to keep your product up-to-date with new Digital television
features then software upgrades are periodically broadcast as
part of the normal television signal.
It will automatically detect these signals and display the
software upgrade banner. You are given the option to install the
upgrade.
1. Press the MENU button to display the menu.
Press the ▲ or ▼ button to select "Digital Menu", then press the
ENtER button.
. Press the ▲ or ▼ button to select "Setup", then press the
ENtER button.
. Press the ▲ or ▼ button to select "System", then press the
ENtER button.
. Press the ▲ or ▼ button to select "Software Upgrade",
then press the ENtER button.
. Press the ▲ or ▼ button to select “Software Information”,
“Manual Upgrade” or “Standby Mode upgrade”.
Press the ENtER button.
♦ Software Information
Press the ENtER button, then the current software version is shown. To display the software
version information, press the ENtER button again.
To switch to an alternative version, press the red button.
Press the blue button to reset, activate the upgrade and restart.
♦ Manual Upgrade
Press the ENtER button to search for new software from the currently broadcasting channels.
♦ Standby Mode Upgrade: On / Off
Press the ENtER button. To continue software upgrade with master power on, Select On
by pressing the ▲ or ▼ button. 45 minutes after entering standby mode, a manual upgrade is
automatically conducted. Since the power of the unit is turned on internally, the screen may be on
slightly for the LCD product. This phenomenon may continue for more than 1 hour until the software
upgrade is completed.
. Press the EXIt button to exit.

To reset to Factory Defaults:

Resetting
You can reset the values stored to the factory default values.
The Reset operation deletes all channel information and
user preferences returning all values to their default factory
state.
1. Press the MENU button to display the menu.
Press the ▲ or ▼ button to select "Digital Menu", then press the
ENtER button.
. Press the ▲ or ▼ button to select "Setup", then press the
ENtER button.
. Press the ▲ or ▼ button to select "System", then press
the ENtER button.
. Press the ▲ or ▼ button to select "Reset", then press the
ENtER button.
. The "Enter PIN" screen will appear.
. Enter your current 4-digit PIN code by using the numeric
buttons (0~9).
The warning message is displayed. All values will be reset
by pressing the coloured buttons (red, green, yellow, and
blue) in turn.
. Press the EXIt button to exit

Link to manual :https://downloadcenter.samsung.com/content/UM/201601/20160106085126725/BN68-01517A-00L08-0410.pdf 

Could scan again after Firmware upgrade/factory reset if manage that.

However think bit of a risk buying a TV this old 2nd hand and even if working of a sort just now will have limited lifespan.

[Nadee]

Did you make your tv? I have the same issue!!!

[JAMES4578]

Hi @Nadee, no I do not make products. If using Samsung Members will not be able to see signature. However I have been given Samsung Maker status as I provide or make valuable contributions and solutions. However I am independent and do not have a connection with the company.

Have you tried any of the suggestions above,which model are you using? Anyway check you have the latest  firmware, disconnect Tv from mains for 5 minutes and then try the scan again.  You could also try manual scan. An idea also is to disconnect aerial, no channels will be found but it can reset the connection. Afterwards try again, some customers have found this fixed the issue. 

See Freeview Troubleshooting: https://www.freeview.co.uk/help/reception-picture-and-channels-troubleshooting-guide 

[DimitrisNan]

Hello I have the same samsung tv with you and the same problem "hd not supported"  can someone help me. I have scanned for channels the soumd is working but i cant see a view of the channel, i dont care if its not hd i just want to watch tv