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HD channels on smart TV has disappeared.

(Topic created on: 26-10-2020 09:22 PM)
8453 Views
Robin63
Journeyman
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I have a 50” HD Smart TV, about six years old. It could receive all the HD channels available in my region, but it has suddenly decided to lose them all and I cannot seem to find them again. I have performed auto tune and manual tune but still no HD channels. In my area the HD channels are available on channel 21, however when I try to manually return and find channel 21 it finds nothing. I know it is not a problem with aerial because I have swapped it with another TV and that works perfectly well. Can anyone suggest any solutions?

19 REPLIES 19
PaulyWauly36
Pathfinder
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reset to factory settings via menu
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Nikita69420
Pioneer
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are you using any sort of freesat box or free view?
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Robin63
Journeyman
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I am using a normal aerial receiving TV signals through the air. There is no freesat box, but I do have Freeview. All the TV I get through the aerial is free to view.

 

I have retuned a million times and still HD channels. I have swapped the TV with another one and tuned that perfectly. When I try to tune the existing set it simply will not find any HD channels. All the SD channels are fine.

Robin63
Journeyman
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Thank you. I have done that to to no avail.

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claus4
Explorer
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Do a Master reset
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Robin63
Journeyman
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Thank you for your suggestion. Can you explain what a Master reset is? I have done a Factory reset. Is that the same thing?

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claus4
Explorer
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can you tell me where you live ,i had something similar and i honed Samsung the referred me to ISL IN KETTERING A TV REPAIRER THE SORTED IT FOR ME AS I LIVE IN NORHAMPTONSHIRE
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claus4
Explorer
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what model is your tv
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Robin63
Journeyman
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Thanks Claus4. I live in New Forest, near Southampton!

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