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Original topic:

Greenish line on the crossing of the edges of the frame/passepartout in Art Mode / Samsung the Frame (2019) 65''

(Topic created on: 17-12-2019 08:16 PM)
Artyom_F
Apprentice
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TV

Noticed greenish lines in Art Mode when the both of passepartout are applied. The lines are located on all of the edges of the passepartout. On the dark colors the line is more visible than on the light once. These lines dissapear when I switch off passepartout and when in TV mode is on. Does anyone has that too? Any ideas how to solve the issue?   IMG_6965.jpg  

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AndrewL
Moderator
Moderator
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TV
@Artyom_F: If you go to Settings > Support > Self Diagnosis > Picture Test, and follow the on-screen instructions, is the issue still present?
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Artyom_F
Apprentice
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TV

Done that. On Picture Test, TV mode and Art Mode with no passepartout there are no lines. Only once the passepartout are applied.   

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Artyom_F
Apprentice
Options
TV

Do you have any other ideas what may help?


@AndrewL wrote:
@Artyom_F: If you go to Settings > Support > Self Diagnosis > Picture Test, and follow the on-screen instructions, is the issue still present?

 

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