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Gray spots on tv

(Topic created on: 17-05-2020 06:16 PM)
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atortiz13
First Poster
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Can anyone possibly tell me why my tv does this? We just got our tv a few days ago. I noticed that it seems to go away when we pull up the info of what we are watching. It does it to everything we watch. Whether it be a cartoon or reality show. How can I fix this? We have a Samsung Crystal UHD 7 Series.

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3 REPLIES 3
SaudA
Troubleshooter
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Hi @atortiz13, are you still having issues with this?

Do you have any external devices to the TV? If so, can you disconnect them all and test the issue again?
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M_Patterson
First Poster
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I also am experiencing this same issue with a 65" TU700D series for the first time. There are no other devices plugged into it. Purchased about a month ago.

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SaudA
Troubleshooter
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Hi @M_Patterson, could you try this hardware test, and check if you get the same issue there: Menu > Support > Self Diagnosis > Picture test. Let me know if the issue shows up here.
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