05-05-2018 06:39 AM
I have a UA40F6400AM Samsung TV and none of the downloaded games will work - e.g., Nitro Chimp, Chess etc. I have reset the SmartHub but when I click on PLAY it tries to connect but then comes back to the games page.
Can anyone help please?
08-05-2018 03:03 PM
Hi @BrisbaneMike.
Could you check the software version on your TV? You can find this by going to Menu > Support > Contact Samsung.
08-05-2018 10:48 PM
Thanks for the message. The version was T-MST12UABC-2132.2, BT-G.
I then updated it and it is now T-MST12UABC-2139.1, BT-G.
The games still don't work.
Michael
14-05-2018 07:27 PM
Are you still having the same issue, @BrisbaneMike? If so, Let's try resetting the TV. Go to Menu > Support > Self Diagnosis > Reset. Note, any saved settings will go back tothe factory default settings. Let us know how you get on.