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Game mode off/on black screen PS5

(Topic created on: 24-11-2020 12:27 AM)
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Rogeey
Journeyman
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Purchased a Samsung Q90T 75” specifically for gaming. At random intervals the tv randomly flickers black and turns game mode off then on. I’ve tried a whole host of setting changes to see if I can work around the issue but no luck so far. HDMI 2.1 cable is brand new so this is not to blame. This appears to be a software fault dating back to 2019 so why is it not fixed? Any help appreciated. Technician is booked to try ‘repair’ this fault, but failing that il be returning for a refund and jump ship to the LG CX

93 REPLIES 93
Swordfish86
Pathfinder
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Just to clarify, was the software update on the tv or PS5? Was this released? Thanks :smiling-face:

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Swordfish86
Pathfinder
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I’m getting this issue on a brand new QN95a - seems like a PlayStation issue to me, as my Series X is fine and I don’t get the drop outs on any of the TV apps

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Msalib
First Poster
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so when I spoke to Samsung they said it’s an update that will specifically fix the PS5 issue. 

My work around was to go into the PS5 setting and under the graphics/display options try flick between -1 and -2 and see which one works 

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Ajmarti82
Apprentice
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Believe it when I see it. Had Samsung try and help like this was all new to them and Sony ignored the ***** out of me. I messaged them daily on twitter for a month and commented showing them not responding to me or this issue. 

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Ajmarti82
Apprentice
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The worst part is not only is this an issue with my PS5 but also my graphics card after tracking down a Nvidia forum where Samsung tv's are causing all sorts of issues if connected to a pc as well. I wont be buying a Samsung again after all this 

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pedro187
First Poster
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I have exactly the same problem , i have a brand new Samsung qe55qn95a and have the same problem , i run it in game mode with PS5 and every now and then Black screen , does not matter if cut screen or not. This is my second unit as the the ports on the One connect are not wonderful in my view specifically the coax , they provide me a new unit and started getting these problems. 

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CappCorp
First Poster
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I'm having the exact same issue with my 85QN95A and it's driving me crazy...

I had the Samsung support update the HDMI firmware through remote assistance but it did not change a thing.

I also had the issue with my PS4 pro, just before buying the PS5.

I'll try changing the transfer rate but I find it really infuriating now that I know that the issue has been sitting here for months for other TV owners.

Edit: forgot to mention that I did not have the issue before with my PS4 pro plugged to my previous TV or to my computer monitor.

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CappCorp
First Poster
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Putting -1 for 4K Video Transfer Rate worked for me, the issue did not appear again for now.

Still, I hope it will be properly fixed some day instead of using this workaround.

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Msalib
First Poster
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Yep crazy that we go spend all this money on a high end tv then have issues connecting a high end console. Pretty ridiculous they couldn’t get it right

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pedro187
First Poster
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I tried this and it worked , i changed mine to -1 not one instance of the black out

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