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?fraud by Samsung

(Topic created on: 25-05-2022 05:51 PM)
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cashback111
Journeyman
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I am furious with Samsung and think they are perpetrating a fraud.

I bought a television which qualified for cashback but was subsequently rejected for it.

I have records of their terms stating that we were eligible for it and thought it would be a simple case to prove.

Unfortunately no-one in Customer Services will address it and I am being sent repetitive generic messages asking me to take it up with other departments. 

No department will deal with it and despite me advising I wish to make a complaint, no-one will acknowledge it.

Me impression is that they think I will give up if they ignore me and make it very hard for me to engage with them.

My recommendation would be to avoid purchasing from them. I feel like a sucker now. They have fraudulently taken money off me and will not let me contest it as they make follow up contact extremely difficult.

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20 REPLIES 20
Members_26pdbOR
Journeyman
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I recently purchased a Samsung HWQ930C Dolby Atmos surround sound system which claims to be Alexa enabled. That is a Fraudulent claim, as Samsung's implementation of Alexa is so bad it's unusable. The Samsung website is full of customers complaining about issues with Samsung Alexa, and the approved best solution is always how to disconnect Alexa on the Samsung system. That is Fraudulent advertising!

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