I am furious with Samsung and think they are perpetrating a fraud.
I bought a television which qualified for cashback but was subsequently rejected for it.
I have records of their terms stating that we were eligible for it and thought it would be a simple case to prove.
Unfortunately no-one in Customer Services will address it and I am being sent repetitive generic messages asking me to take it up with other departments.
No department will deal with it and despite me advising I wish to make a complaint, no-one will acknowledge it.
Me impression is that they think I will give up if they ignore me and make it very hard for me to engage with them.
32" the frame. 2nd tv bought this year from Samsung.com
£50 cashback as part of purchase. Subsequently refused - would not accept return as out of 21 day window (cashback cannot be applied for within this window - neat trick samsung). No customer service departments will take ownership, continually asking for resubmission of information despite tgem having received it all, then referring me back to Samsung.com without any further comment. I feel their behaviour is designed to get you just to give up and applaud them on a fantastic con. Much as i like their products their customer service makes Virgin media look warm and welcoming...
They said the model wasn't part of the offer. Fortunately i have the original screenshot that says it was. They will not comment when i send it to them. They refer me between departments and then each department goes on to blank me and refer me to Samsung.com
Frustrating because i can prove my case but it's useless if Samsung don't listen and continue to give me the runaround. I have asked them to hear my complaint but they act as if they have not received my request.
They are a large company with a big turnover. Why should they compare about customer dissatisfaction as long as people are still willing to buy their products?