Frame TV - Box Not Connecting/Service Requires removal of TV from wall?

[Liz M]

My Frame TV - less than a year old - is no longer connecting to wifi. Yes I did everything to reset 3xs, spending 6+ hours with Samsung support personnel. For reasons that elude me, I can't send the box for repair and the on-site repair is insisting that I remove the TV from the wall before they'll come. I don't get it. The TV is effectively a monitor with all the "brains" in the box. Why the big production? After all those hours on with care, a half dozen tries to connect with the repair, I'm no where.

Anyone know if there someplace I can take the box or if there is repair that won't make me remove the TV from the wall?

thanks  #frametv

[Pugs1957]

The connect box is for cable connections, not the brains as you don't need it for the TV to work. The reason they need access to the TV is because it contains the WiFi module which needs to be replaced.
Hope that clarifies things 🙏