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Original topic:

Frame TV: Art Mode x Apple TV ARC/CEC Broken (ver 1520)

(Topic created on: 28-09-2023 01:14 PM)
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robg8
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Hello.

I have 3 brand new Frame TVs (2022: 65, 75, and 85) on Software version 1520. All set up to have ARC/CEC powered by brand new Apple TV 4K devices.  The expected behavior is that when powering off the Apple TV, these Frame TVs should go into Art Mode.

That is not happening.

Instead, I get a message to "Check Input Source and Device Power," indicating that the CEC control of the Frame TVs is not functioning correctly.

I have followed the recommended steps provided by Samsung Support staff Russel here:

https://us.community.samsung.com/t5/QLED-and-The-Frame/No-Longer-Seamlessly-Displaying-Art-Mode-with...

This produces an outcome where the expected behavior occurs ONCE, then returns to its broken state.

I have also plugged these Apple TVs into other brands of television, and been able to repeat the expected behavior consistently using those brands. This isolates the issue to the Frame TVs. 

I have seen reports from users in this forum on software version 1430 who are able to consistently repeat the expected behavior on their Frame TV, so it would appear the issue took place in a software (firmware?) update between 1430 and 1520. 

Has anyone found a solution for this? 

And is there a way to go back to software version 1430 until Samsung fixes it?

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penpal235
Student
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Samsung delivery for my Galaxy S23 Ultra. I've been waiting 2 weeks since ordering, I checked it was going to be delivered today so made arrangements. Woke up to an email saying it wont be here for another 2 weeks.
Spoke to Samsung Shop who told me that their system for logistics and delivering is the issue.
They cannot even confirm exactly when it will be delivered.
#Complete shambles
#fuming
meanwhile I've been offered a gesture of £25 off my next order. Someone is having a laugh, and it's not me!
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