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Frame TV 2019 , turns off when going into art mode

(Topic created on: 28-07-2019 10:47 PM)
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petermaude
Journeyman
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It appears to be impossible to do the following 

- enter art mode by tapping power quickly

- using the home menu

- using smart things 

 

all of these cause the TV to shut down

 

also connecting over Bluetooth does the same 

 

and - it’s not possible to preview or use a picture for art mode in smart things 

 

the smart things app can work as a remote and can control the tv

 

is this a known issue , or does it need returning ?

 

 

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92 REPLIES 92
Saffy7
First Poster
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We are having this same issue with a 2019 frame tv

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Tig_Guern
Apprentice
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1) your user settings have saved without any art work. Every time you restore your user settings you over write the local art causing the TV to error. Can’t remember how I fixed this but I had to start the tv without restoring my user settings.

2) you need get a usb stick with standard settings from Samsung to restore local art which you then need to avoid being deleted by your empty user settings.

NickyLeadley
First Poster
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Hi... We have always had issues trying to use Art Mode from the Smart Things App, we are unable to load and display photos.

Model LS03 Series - QE49LS03R

Can you please assist

Thanks, Nicky

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JohnnyBender
First Poster
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How do I PM you DannyT?

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SoftwareSteve
First Poster
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2021 55" Frame TV still has similar issues. TV powers off after 1 minute in art mode. It seems these features need an overhaul as its extremely buggy.

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Joko97
First Poster
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Hey I would really like this update. Called supper and they said 1401.0 was the latest - how do I get the usb?? Thanks so much in advance for your help. Seems like the ability for an apple

tv (or gaming system) to be turned off and go to art mode easily 

MS4Community
Apprentice
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Hey,

 

any solution for this - have the same issue (frame 55 2022)?

 

Regards,

Martin

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Angel560
Explorer
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  • Thanks Danny my TV is the 75 inch Qled I do all my updates and haven't experienced this but I did experience a problem with my TV but I forget what it was ,had to contact Samsung support took ages to finally get it to work,it was a issue with a update as well 
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Angel560
Explorer
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do a factory reset see if that helps,

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Angel560
Explorer
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also check to see if your timer is set 

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