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Original topic:

Frame TV 2019 , turns off when going into art mode

(Topic created on: 28/07/19 23:47)
petermaude
Apprentice
Options
TV

It appears to be impossible to do the following 

- enter art mode by tapping power quickly

- using the home menu

- using smart things 

 

all of these cause the TV to shut down

 

also connecting over Bluetooth does the same 

 

and - it’s not possible to preview or use a picture for art mode in smart things 

 

the smart things app can work as a remote and can control the tv

 

is this a known issue , or does it need returning ?

 

 

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73 REPLIES 73
Colbyranae
First Poster
Options
TV

Same problem brand new tv and first ever use. 30 seconds and done. Please help! No idea how to PM. Surely there’s a support number or way to help that not reliant upon just you? 

Angel560
Apprentice
Options
TV

did you go into program and set it up,I just turned it on went to screen savers applied to my TV, and it's working fine ,also going into art mode shouldn't turn your TV off,check to see if you have your timer settings on try that

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Colbyranae
First Poster
Options
TV

Thanks and yes I went through all of setup I think. Timer is set for 4 hours. I even bought a subscription. 

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Colbyranae
First Poster
Options
TV

Hoping this is a better experience than the washing machines! I was really excited about the art feature as I’m not really a tv person. But absolutely not worth it if I’m going to be dealing with tech support constantly. 

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