It appears to be impossible to do the following
- enter art mode by tapping power quickly
- using the home menu
- using smart things
all of these cause the TV to shut down
also connecting over Bluetooth does the same
and - it’s not possible to preview or use a picture for art mode in smart things
the smart things app can work as a remote and can control the tv
is this a known issue , or does it need returning ?
Solved! Go to Solution.
I (very frustratingly) have this same issue.
I had this problem and concluded that it is possible at set up to corrupt your personal settings if Art isn't set up properly at the begining. This means everytime you log in you overwrite the system start up with your corrupted settings. You need to clear out your own log in and start again.
I received my Samsung 32 Frame a week ago ,I have spent nearly all my spare time since then to get it to work with no joy . Despite having power off turned off my Frame continues to turn off within minutes , I have no sound & the movement sensor does not work . Trying to speak to Samsung is impossible ,have always been please with Samsung products & all my TVs are there’s but this is ridiculous
Hi Danny, I am having the same issue with the 55inch Frame TV 2019 Model (QE55LS03RAU) the TV switches on selecting the Art mode either on the remote or via the TV app. Can you provide USB update you mentioned on the thread for this issue?
I have the same issue with my frame TV. I was just checking if you got the issue resolved? Also can you recall what part was ordered to resolve this?
Thanks and Regards